Beschwerde #29 Bankonbet Casino

Withdrawal is canceled without any reason

Von DoctorMaiki

vor 2 Jahren

I already go about 4 times (I have the emails and withdrawal request slips), however the 4 times it was cancelled without any solid reason, Bankonbet sent me an email where they say that the withdrawal was canceled for possible reasons and to check if everything It goes well the four times I request the withdrawal, I confirm that everything is in order. However, they keep cancelling and when I ask for help through the Bankonbet live chat they give me very vague and non-specific answers and they only tell me to keep requesting that this time everything will work out. I've been requesting this for almost two weeks and I haven't achieved anything. Please I demand that you deposit my money as soon as possible. They can't possibly keep me waiting long enough. I hope Askgamblers can help me, thank you very much in advance.

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AskGamblers

• Support Team

vor 2 Jahren

Dear @DoctorMaiki,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 2 Jahren

Dear customer,

We apologize for the delayed reply.

As we see, there have been several withdrawal requests, however several of them were canceled due to the incorrect payment data provided by you, and the remaining ones were reverted by your payment provider.

As we see, after the last canceled withdrawal attempt, the funds have been played down by you fully.

Please let us know if we can assist more.

Sincerely,
Bankonbet administration

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

DoctorMaiki

vor 2 Jahren

The last withdrawal that was in progress was canceled today after 6 days (4 business days). Please, I don't know how I can withdraw that money, according to the page, bank transfer is the only way to withdraw in my case. This is the fifth time I've tried and they canceled it. I already checked my account details and they are correct. Please help me withdraw my money (200 PEN) either by demanding an immediate deposit from that betting house or at least tell me what is happening. I repeat the bank account information provided is correct.

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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