Bankonbet Casino - Withdrawal is canceled without any reason

Dear @DoctorMaiki,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I have withdrawn my money 4 times, the last withdrawal that is in progress is 200 PEN, and I still wonder if that amount will be deposited into my account, since it would be 5 times that they canceled the withdrawal for no reason.

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The last withdrawal that was in progress was canceled today after 6 days (4 business days). Please, I don't know how I can withdraw that money, according to the page, bank transfer is the only way to withdraw in my case. This is the fifth time I've tried and they canceled it. I already checked my account details and they are correct. Please help me withdraw my money (200 PEN) either by demanding an immediate deposit from that betting house or at least tell me what is happening. I repeat the bank account information provided is correct.

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear customer,

We apologize for the delayed reply.

As we see, there have been several withdrawal requests, however several of them were canceled due to the incorrect payment data provided by you, and the remaining ones were reverted by your payment provider.

As we see, after the last canceled withdrawal attempt, the funds have been played down by you fully.

Please let us know if we can assist more.

Sincerely,
Bankonbet administration

Dear @DoctorMaiki,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.