Beschwerde #5 Bankonbet Casino

Withdrawal delay and never answer me

Von gporto11

vor 2 Jahren

Hello,

I have serious problem with my withdrawal. I have made 423€ withdrawal on 7/10. They don’t ask me for kyc verification.

I speak with live chat and they told me that financial dept proceed my withdrawal but they didn’t answer me when I will receive my money.

I have send me many emails and they didn’t answer me.

I want to help me to receive my money.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag €423

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @gporto11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 2 Jahren

Dear Customer,

Thank you for reaching out to us.

Kindly be informed that a withdrawal request can take up to 3 business days to be processed. However, We would like to inform you that your withdrawal is successfully processed.

With this, we assume the case to be resolved.

Best Regards,
Bankonbet

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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