Beschwerde #5 BetChain Casino

Withdrawal Delays

Von zjabo

vor 10 Jahren

I have now been waiting almost 7 hours for my most recent withdrawal from Betchain. This is after waiting 8+ hours on 4/20/16 & 4+ hours on 4/23/16. While waiting for my funds on 4/20, I contacted support and was informed that my account was "flagged for review". Ok, fine...that's totally understandable...but what about the other withdrawals?

Betchain advertises "instant payout" & responding to a complaint on this board, Betchain said "It is very unusual that a withdrawal takes more than an hour or two".

-Really? Very unusual? 100% (3 of 3) of withdrawals taking longer than an hour or two sounds more like "business as usual"

Unseriöses Casino BetChain Casino

Grund Verzögerte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Dear @zjabo,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

BetChain Casino

• Representative

vor 10 Jahren

Hi,
Congratulations on your wins here at BetChain.
I apologize for the delay in processing your withdrawals.
Your account shows your 1st withdrawal was processed in under 8 hours because of a review of your bet history.
Your 2nd withdrawal was processed in 3 1/2 hours and your 3rd withdrawal was processed in less than a day. I apologize, we were experiencing a high volume of traffic.
Again, Congratulations on your wins.

BetChain Casino Beschwerde-Statistik

Gelöst 30 / 34

Durchschn. Betrag $17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Ausstehende Gelder

Sehr geehrte Damen und Herren,

Leider hat dass Casino Betchain ohne weitere Ankündigungen seit dem 31.07. geschlossen. Habe zuletzt sogar am 29. eingezahlt gehabt und am 30.07., wollte ich auch einzahlen, jedoch war meine Einzahlungsmethode nicht mehr zu sehen daraufhin, habe ich den Live chat geschrieben und am 31.07. habe ich die Antwort erhalten, dass sie das Casino schliessen und ich meine Gelder abheben solle, doch dass Casino war dann schon Offline gegangen, sodass ich nicht mehr auf die Seite kam. Jedoch habe ich weiter versucht auf die Seite zu gelangen, welches mir auch gelungen ist über ein Link von meiner Mail, dann wollte ich meine Gelder abheben doch es sind keine auszahlungsmethode verfügbar und meine davor gestellten Auszahlung wurden abgelehnt, sodass auf mein Konto ein gesamt Betrag von genau 3429.81 Euro ist. Daraufhin habe ich mehrfach 4 verschiedene Emails angeschrieben, die ich gefunden habe, wann ich denn meine Gelder erhalten würde doch leider kam keine antwort. Ich bitte um ihre Hilfe dass ich mein restliches Geld erhalte. Vielen Dank im vorraus für ihre Unterstützung. Wenn sie Fragen haben oder etwas benötigen stehe ich ihnen gerne zur verfügung.

Mit freundlichen Grüßen

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ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

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Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

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Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

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