Reclamação #8 Cassino BetChain

BetChain Casino - Withdrawal Delays

Por zjabo

há 10 anos

I have now been waiting almost 7 hours for my most recent withdrawal from Betchain. This is after waiting 8+ hours on 4/20/16 & 4+ hours on 4/23/16. While waiting for my funds on 4/20, I contacted support and was informed that my account was "flagged for review". Ok, fine...that's totally understandable...but what about the other withdrawals?

Betchain advertises "instant payout" & responding to a complaint on this board, Betchain said "It is very unusual that a withdrawal takes more than an hour or two".

-Really? Very unusual? 100% (3 of 3) of withdrawals taking longer than an hour or two sounds more like "business as usual"

Cassino em disputa Cassino BetChain

Motivo Pagamento atrasado

Discussão

AskGamblers

• Support Team

há 10 anos

Dear @zjabo,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Cassino BetChain

• Representative

há 10 anos

Hi,
Congratulations on your wins here at BetChain.
I apologize for the delay in processing your withdrawals.
Your account shows your 1st withdrawal was processed in under 8 hours because of a review of your bet history.
Your 2nd withdrawal was processed in 3 1/2 hours and your 3rd withdrawal was processed in less than a day. I apologize, we were experiencing a high volume of traffic.
Again, Congratulations on your wins.

Raio-X do Cassino BetChain

Resolvido 29 / 32

Valor médio $18,714

Duração média da reclamação 6 dias

Resposta média 1 dia

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