AmunRa Casino - Unacceptable Delays with Withdrawals

Dear AmunRa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per AmunRa Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Aldabbour77,

Thank you for reaching out to us.

We would kindly like to ask you to provide us with your username and email address that you registered with in order to locate your account and further investigate your claim.

Thank you in advance.

Kind regards,
Amunra Casino Team

Dear AmunRa Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.We already provided the player's details via email that you sent on the 8th of August, ticket #242464

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

Thank you for the provided information.

We would kindly like to inform you that currently there are no open withdrawal requests and no active balance on the players account.
The last withdrawal requests were successfully paid on the 12. 13. and 14.04.

Please feel free to contact us in case of further questions.

Kind regards,
Amunra Casino Team

Dear @Aldabbour77,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.