In 19/1/2025, I requested a withdraw request, until today I'm waiting and daily contacting support team, where they promised me to be as soon as possible. They never told me when is it coming through, only promises no answers. I talked to vip agent and vip department and custumet service via email and through the site for actually more than 40 times and never got any answer. However, amunra casino terms and conditions says that it need 1 to 3 days for my withdrawal to be complete. I played on this site my whole life and had a withdrawal before and it took 1 day to be complete, its my fav site and I love it but I'm afraid if my withdrawal didn't arrive soon I will change my mind. I hope this complaint do any good please help.
Beschwerde-Info

Dear @Hsen,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s and currency.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.

Dear AmunRa Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
I hope it dont take much longer ! Its been 11 days since i requested a withdrawal and its still incomplrte !!

Dear all,
This complaint has been reopened as per AmunRa Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear all,
Thank you for reaching out!
Please be informed that we will process the pending withdrawal with the highest priority.
Best regards,
Amunra team
Dear all,
We would like to inform you that customer withdrawal is complete and paid out on our side.
Best Regards
AmunRa Team

Dear @Hsen,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.

Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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