AmunRa Casino - Not working but my money is still there

Update: it seems they have deleted the support's email address, since I get automatic response that says emails can't be sent..

Have u got any contact to the casino?

Dear Customer,

Thank you for contacting us!

We are sorry that this situation happened to you. Would you be so kind as to provide us with the email address you used to register on the website for us to locate your account and assist you further? Unfortunately, the email provided by AskGamblers support can not be found in the system. Thank you in advance!

Best regards,
AmunRa.com

Hi, can you give me some working email address, where I can send you email?

Dear Customer,

You can use [email protected].

Best regards,
AmunRa.com

Dear Customer,

Apologies for the previous misunderstanding. The aforementioned email is not operating anymore. Would you be so kind as to send your AmunRa email address to AskGamblers support, who, in turn, could inform us? Thank you in advance!

Best regards,
AmunRa.com

Hi,

Yes the email does not work.. Askgamblers, what is your email so I can give you my email and you can contact the casino?

Dear @simbambim,

Kindly send the requested information directly to suppor­t@a­skg­amb­ler­s.com

Dear AmunRa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

As it currently stands, we are waiting for the registration email of the user to be provided by you. If you have already provided it, please let us know which source you used to inform us. Thank you in advance!

Best regards,
AmunRa.com

Dear AmunRa Casino,

We send player's credentials via internal note to all your registered accounts in our casino database July 13th 2022, 3:36:17 pm, also we respond to your email Jul 14 08:57, subject of the complaint is "In regards to AmunRa complaint"

Hope this helps to retrieve the sending emails.

Dear AskGamblers,

Unfortunately, the credentials provided in the note on July 14th are not the ones the customer used to register on our website, so we are unable to locate the account. As it has been previously mentioned in this thread, the support email is no longer operational, therefore we could not receive a reply from you. Would you be so kind as to post via note on this page a new email address that the player provided you with according to our request on July 21st? Thank you in advance.

Best regards,
AmunRa.com

Dear AmunRa Casino,

We have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for your reply.

Unfortunately, the credentials provided in the note on July 30th are the same that were provided in the note on July 14th. As it has been mentioned previously, the aforementioned credentials are not the ones that were used to register on our website. We would like to kindly ask the user to provide you with the email address that they used to register on our website. Thank you in advance!

Best regards,
AmunRa.com

Dear @simbambim,

The AskGamblers Complaint Team is kindly asking you send the correct casino details to the casino or to suppor­t@a­skg­amb­ler­s.com directly. Afterwards please update your complaint in a timely manner and confirm that you did.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required data or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hi All,

First, I am very sorry, I have missed the last messages totally. Now the email address has been sent to askgamblers support and AmunRa will receive it soon.

Waiting for your respond AmunRa casino.

Hi AmunRa,

AskGamblers told me that you had said that there is no my email in your files. But as you can see in the picture attached, you have sent me offers to that email address... So please locate my account and pay the balance for me, please.

Dear Customer,

Thank you for your message. Unfortunately, there is no picture visible on the page. AskGamblers team, could it be an issue with the forum? Thank you for checking.

Best regards,
AmunRa.com

Dear @simbambim,

Please be informed that you failed to attach the needed file to the complaint thread, therefore we are aksing you to do so as soon as possible.

Dear AmunRa Casino,

We may confirm that email address is the same as the one provided earlier.

Thank you all in advance for your cooperation.

Hi,

I tried to attach the picture here again

One more try with the instructions of the chat agent

Now it is working after renaming that! Here you go!

Dear all,

Thank you for providing the info and apologies for the previous misunderstanding.

We would like to inform you that the request has been relayed to the corresponding department and the player should have their balance paid back in the nearest time. We appreciate your patience!

Best regards,
AmunRa.com

I have not received any email from the casino yet

Still nothing..