I made my first deposit of 500€ by crypto the 4/12. I won 3000€ at sport bet and submitted 3 withdrawal the 6/7/8 of 30€/500€/500€.
Since this days they are still in process, im wainting for 18 days for a crypto cashout when they said it should take 3 days. The support always sending the same answer « we are contacting the financial departement »
Now my balance is at 6000€ cause i win again so with the limit of 500€ per cashout and this delay it will take me years to get the money.
Beschwerde-Info

Dear AmunRa Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
Alwahs the same answer copy/paste from the support
I just received my 3 withdrawal from them. I will sumbit the other one from my 7000€ balance

Dear @Chafiktylr,
The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.
Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Hello,
The total amount of the withdrawal request was 1030€ and i received them. Hope they gonna pay easily my next withdrawal now .
Thanks tou

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
Should you face issues with other payments that were not part of the present case, please feel free to submit a separate complaint.
We thank both parties for their assistance during the complaint process.
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