Hi,
first of all I have to say that my experience with All Right Casino was both positive and negative but in extreme ways. I try to explain what I mean: I registered on October 23, 2020 and made a deposit of 400 EUR. I managed to get my balance up to more than 10k. When I wanted to withdraw parts of my funds, I was told by the customer support that I would have to wait until January 28 (=75 days) before I can make a withdrawal request. First I thought, 'okay, this is a scam, say bye bye to your money'. On the other side, my account remained open. They did not confiscate my money, so why would they say 'wait 75 days' instead of just confiscating my money straight away? The CS told me that it's a standard procedure and that there is nothing to worry about. Anyways, I did not believe them as I never experienced such a long "review procedure" with getting paid in the end.
However, long story short: I got paid! Since the max amount was 2k, I've made 7 successful withdrawals (5 withdrawals à 1.5k and 2 withdrawals à 1k = 9.5k in total) between Feb 2 and Feb 9, 2021.
Then I continued playing for a while. On Feb 28 my account was suddenly closed. I still have a remaining balance of 964 EUR. The customer support never told me the reason for this decision. I still don't know what is going on. I've kept asking them for an update every week but they just don't clarify the situation. I asked them to at least pay out my remaining balance but all what they say is "The request is under review. We kindly ask you to wait. " or "We sincerely apologize for such a delay. Your refund request is on the waiting list. We kindly ask you to wait for it to be reviewed." or "The case is complicated, because there is a queue of such requests for our payments team to review, and they have to check every detail meticulously in every case."
So 7 weeks have been passed since they closed my account and since then they leave me in the dark about the whole situation.
I would like to know from the casino:
- Why did you close my account?
- When will I receive my remaining funds of 964 EUR?
Thanks.
@AskGamblers: I appreciate your support.
