Alf Casino - Withholding funds delayed withdrawal

Dear @jamessimmons,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Alf Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Afl Casino Team

Dear Alf Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for your response.

To clarify, the total disputed amount is USD 5,271, representing my full account balance at the time of withdrawal.

Since submitting this complaint, I have received partial payments only, totaling approximately USD 2,000. While this demonstrates some progress, a substantial portion of my balance remains unpaid.

The core issue remains unresolved:
• The casino has failed to process the full withdrawal within its stated 3–5 business day timeframe
• Payments are being made in fragmented and delayed amounts
• I am still subject to ongoing withdrawal restrictions, preventing full access to my funds

This pattern does not align with fair or standard withdrawal practices and continues to unreasonably delay access to my funds.

For clarity, I am requesting:
• Full settlement of the remaining balance without further delay
• Removal of any restrictions that prevent normal withdrawal of my funds

Until the entire outstanding balance is paid in full, this complaint must remain open.

Kind regards,
James Simmons

Dear Player,

We would like to inform you that, according to your account data, you have made 8 withdrawal submissions totalling 4,000 USD, each for 500 USD, all of which have been completed. There are currently no outstanding payments.

Your current balance is 1,271.70 USD.

We hope this clarifies the current situation with your account.

Kind regards,
Afl Casino Team

Dear @jamessimmons,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for the update.

I would like to clarify that the issue is NOT resolved.

While it is correct that previous withdrawal requests have now been processed, I am still unable to access my full balance due to ongoing withdrawal restrictions imposed by the casino.

Specifically:
• I am limited to withdrawing USD 500 per transaction
• I am restricted in how many withdrawal requests I can submit at any given time
• As a result, I cannot withdraw my remaining balance in a normal or reasonable manner

I have just submitted an additional withdrawal; however, a significant balance still remains, and I am required to continue withdrawing in small increments over an extended period.

This constitutes a continued restriction on access to my funds.

For this reason, I do not consider the issue resolved, and I kindly request that the complaint remains open until my full remaining balance has been paid out without restriction.

Kind regards,
James Simmons

Dear Player,

Thank you for your patience. We would like to provide you with some clarity regarding our withdrawal limits, as well as an update on your account status.

Please note that maximum withdrawal amounts vary depending on a player's VIP tier. Your tier is determined automatically by your gaming activity over a 90-day period (based on the ratio of deposits, withdrawals, and bonuses). We do not manually influence or alter player account statuses.

As stated in our Terms and Conditions:

Section 6.11: All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

At the time of your requests, the following limits applied to your account: (LEVEL 1) 500 EUR per transaction, every 24 hours / 7,000 EUR per month.

Update on Your Withdrawals:
We are pleased to inform you that all of your pending withdrawal requests have now been successfully processed and completed from our end. Your casino account balance is now zero.

Depending on the payment method used and your bank's specific processing times, please allow 3 to 5 business days for the funds to appear in your bank account.

Thank you for your patience while we processed your payments. As the funds have been successfully paid out, we now consider this matter resolved.

Kind regards,
Alf Casino Team

Thank you. This has been resolved now. James

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.