I am submitting a complaint regarding a delayed withdrawal that has not been processed within the casino’s stated timeframe.
Withdrawal requested on March 24. The casino states withdrawals are processed within 3–5 business days. This timeframe has now been exceeded.
Despite multiple contacts with support, I have only received repeated assurances that the withdrawal is in progress, in the “final stage,” and being treated as a priority. However, no payment has been made and no confirmed payment date has been provided.
I was also encouraged by support to deposit additional funds (USD 1,000) to reach VIP level to allow faster withdrawals, which I declined.
The casino has now moved my case into a complaint process stating it may take up to 10 more days, without resolving the overdue withdrawal.
This is a clear delay beyond stated terms with no valid justification.
Desired outcome:
Immediate processing and payment of all pending withdrawals without further delay or conditions.
Beschwerde-Info
AskGamblers
Dear @jamessimmons,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
AskGamblers
Dear Alf Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Player,
Thank you for contacting us.
Please be advised that the relevant department is currently reviewing your case.
Rest assured that we will notify you promptly once there is an update.
Kind regards,
Afl Casino Team
Alf Casino Beschwerden
- 12 von 12 Gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Dauer
- 1,911 USD Durchschn. Betrag
-
Gelöst
Alf Casino - Withdrawal issue
€500
Gelöst
Alf Casino - Withdrawal issue
Good evening, I sent three withdrawals to alf casino over the past week each of 500 euro each as this is the maximum you can withdraw at any time. The ...
Mehr erfahren -
Gelöst
Alf Casino - Refuses to complete account verification and blocks withdrawal of 1676e balance
€1,676
Gelöst
Alf Casino - Refuses to complete account verification and blocks withdrawal of 1676e balance
My name is < full name removed due to the privacy>, and on August 8, 2025, I won a total of €2,176 at AlfCasino while playing with their welcome ...
Mehr erfahren -
Gelöst
Alf Casino - Withdrawal delayed
$6,345
Gelöst
Alf Casino - Withdrawal delayed
It's been close to a month since I've won money and withdrew my winnings and I didnt get any withdrawal yet. The website shows I dont need to be ...
Mehr erfahren -
Gelöst
Alf Casino - Unfairly removed balance and slow withdrawals, awaiting payout
€2,400
Gelöst
Alf Casino - Unfairly removed balance and slow withdrawals, awaiting payout
I've made my first deposit on the site, which was 800€ and I have paid with my Crypto.com card.Unfortunately I was not automatically credited for ...
Mehr erfahren
Haben Sie Probleme mit Alf Casino?
