Beschwerde #36 Alf Casino

Refuses to complete account verification and blocks withdrawal of 1676e balance

Von Lennart P.

vor 7 Monaten

My name is < full name removed due to the privacy>, and on August 8, 2025, I won a total of €2,176 at AlfCasino while playing with their welcome bonus. After completing the wagering requirements, I successfully withdrew €500 (the daily withdrawal limit).

When I requested another €500 withdrawal, the casino required account verification. I submitted all requested documents, but there has been a long and unreasonable delay.

The casino asked for a bank statement from 15.7.2025–15.8.2025, even though the bank account I deposited from was only opened on 5.8.2025. I explained this multiple times, provided official proof of when the account was created, and submitted a bank statement covering 5.8.2025–15.8.2025 — the only possible range.

Despite that, they kept rejecting my documents, giving mixed instructions (first to upload via site, then by email). After several weeks, they finally accepted the documents for review. That was over two weeks ago, and nothing has happened since. They no longer reply to my emails, and my account remains “under verification.”

This has now taken over 2.5 months in total. I have €1,676 remaining in my account balance, which I cannot withdraw because the verification is not completed.

I will provide:

Proof of my remaining balance (€1,676)

Proof that my account is still under verification

Screenshots of my chats with the casino (in Finnish and translated to English)

AskGamblers, please help me resolve this. I have cooperated fully, provided every possible document, and yet the casino refuses to finalize verification and release my winnings.

Kind regards,

Unseriöses Casino Alf Casino

Grund Verzögerte Auszahlung

Betrag €1676

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear @peltonenlennart,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Alf Casino

• Representative

vor 7 Monaten

Dear Peltonenlennart,

We are pleased to inform you that your withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,
Alf Casino Team

peltonenlennart

• Finnland

vor 7 Monaten

Hi!
Yes already received 2 of them great! 2 more to go so once I've received them I will close this case.

Alf Casino

• Representative

vor 7 Monaten

Dear peltonenlennart,

No problem, we’re currently processing your withdrawal request.

We’ll notify you as soon as it has been completed.

Kind Regards,
Alf Casino Team

Alf Casino Beschwerde-Statistik

Gelöst 15 / 16

Durchschn. Betrag $2,187

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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We will not be able to offer you details of the checks which were made, however the section of the Welcome Bonus Terms relevant to your case is 11.1 : https://prnt.sc/sg7xqz

We hope this helps and we wish you a lovely evening. If you have any other questions, feel free to contact us again.

Best Wishes,
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Hi. I must write u again.its not about the money,just want justice.
I deposit ethereum on alfcasino(0.3)-was 38 usd then
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in attach i send u screenshots with
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p.s with crypto deposits first i need withdrawal funds from my adress to casino adress.
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