Hi, I would like to file a complaint because it's been a week and a half and I still haven't received my withdrawals. I've contacted support multiple times and they keep telling me there are delays, so I'm starting to fear that I will never get my two $750 withdrawals because there's someone here who has been waiting for a month...
I just want to get paid and move on, but I have no other option but to file a complaint with you to possibly resolve the situation.
my account is not under verification
Beschwerde-Info
Dear elcoy,
Thank you for reaching out to us.
We are sorry to hear about your frustration.
In order to further investigate your claim we would kindly ask you to provide us with your email address connected to your account.
Thank you for your understanding.
Kind regards,
AlfCasino Team
Here is my account information in the attached file.
Dear elcoy,
Thank you for your reply.
We would kindly like to apologize for the delay of your payment.
Please be informed that your requests have been forwarded with priority and we expect the finalization in the nearest time.
We thank you for your patience and understanding.
Kind regards,
Alfcasino Team
Perfect, thank you very much for your responsiveness.
Thank you very much, I have just received the first withdrawal.
Dear elcoy,
Thank you for your patience.
Please be informed that all your withdrawal requests have been successfully complete.
We thank you for your understanding.
Kind regards,
AlfCasino Team
Indeed, I have received the last transfer, the complaint can be closed, thank you very much.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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