Good evening, I sent three withdrawals to alf casino over the past week each of 500 euro each as this is the maximum you can withdraw at any time. The first two withdrawals went through no problem at all. The last one which was requested on the 19-03-2026 still hasn't been processed. They advise 3 business days and its 5 business days now and still no sign of it. I have been on to the chat a few times and they cant give me an update and provide the same generic answer. I sent an email also and the same generic answer also.
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Dear Alf Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Lyncho17,
We are writing to inform you that we have escalated your inquiry to the relevant department for a comprehensive review.
We understand that receiving your funds promptly is important. Please be assured that as soon as we receive an update from our internal team, we will notify you immediately.
In the meantime, no further action is required on your part.
Best regards,
Alf Casino Team
Hi Alf Casino,
That is the same reply your colleague sent to me last week when I queried were the funds were. This is now 7 business days and still no sign of the funds.
Dear Alf Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Dear Lyncho17,
We are writing to provide you with a brief update concerning your recent request.
Please be advised that we are still awaiting further information from the relevant department. We are following up on this matter internally to ensure we receive the necessary details as soon as possible.
We appreciate your continued patience and will notify you immediately once we have a comprehensive response for you.
Best regards,
Alf Casino Team
Hi I have received the withdrawl. Thank you
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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