Alf Casino - Withdrawal delayed

Dear Alf Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear alexabourn,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter to speed up your withdrawal.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind regards,
Alf Casino team

hello,

thank you for the update.

alexa.

Dear all,

The player is currently on verification process.

Once the verification procedure completes, we will inform you accordingly.

Thank you for the cooperation.

Best regards,
Alf Casino Team

can you please explain what exactly you are looking for in the screenshot ive attached ? ive submitted all the official bank statements from my bank . what more do you want?

Dear Alexabourn,

Thank you for contacting.

You will need to provide a transactions History ( Bank statement) showing all transactions made from your card in that period.

Best regards,
Alf Casino Team

yea thats exactly what i submitted

Dear Alexabourn,

We have forwarded to the relevant team that you already uploaded the transaction history for the period asked.

Once they give us any information, we will update you accordingly.

Thank you for being patient.

Kind regards,
Alf Casino Complaints Team

i now submitted everything you required .

i now dont see any more requirement for verification but i still see this message (screenshot attached)

Dear Alexabourn,

The appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind regards,
Alf Casino Team

ok i will wait for an update

it says im verified now but i didnt get the first withdrawal thats been requested since july 8th

Dear Alexabourn,

We are pleased to inform you that your withdrawal request has been successfully completed.

Thank you for your patience and cooperation.

Kind Regards,
Alf Casino Team

Dear @alexabourn,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

yes i got the first part of the money , i can only get 750 at a time,

Dear @alexabourn,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

you can now close this case. if any issue arises with my payment i will reopen the case, thank you for the help.

Dear @alexabourn,

Following your confirmation of a successful installment received, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

hello , thank you for reopening the case. i would like to raise my concern of the withdrawal delay once more. i have not received any withdrawal request since the first withdrawal i have requested over a month ago. so i only got 750$ of the 6325$ since july 8th

Dear Alexabourn,

I hope you are well.

Please be informed that your withdrawal request of 750 AUD has been completed.

Thank you in advance.

Best regards,
Alf Casino Team

thank you,

i would like to keep this complaint open until im fully paid the entire balance because it seems like every time i close the complaint my withdrawal requests don't get fulfilled.

Dear Alexabourn,

We kindly inform you that the appropriate department has been notified and is actively addressing the matter in order to place your withdrawal request in priority.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,
Alf Casino Team

Dear Alexabourn,

We hope you are well.

We are pleased to inform you that your withdrawal request has been successfully completed.

Kind Regards,
Alf Casino Team