Alf Casino - No credited ethereum

Dear Zoran,

We would like to kindly inform you, that after having throrouglhy looked into your matter we have established, that you have performed a deposit request in amount of 0.24 ETH. Due to the cryptocurrency exchange rate recalculation an another transaction of 0.29 ETH has been created and the according deposit amount in EUR was credited to your gaming balance. The first transaction of 0.24 ETH has been unfortunately refunded to us by the payment provider instead of your wallet due to a technical error. The missing 24 EUR have been credited to your gaming balance manually earlier today.

Please accept our deepest apologies for the arisen matter! In the future we will do our best to prevent such situations to keep our customers satisfied with our services.

Best wishes,

AlfCasino.com

Dear @lukabela,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

done.ewerything fine.ty

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.