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Betchan Casino - Account disabled and payment declined for no reason



Unseriöses Casino

Betchan Casino
makonjee Ägypten
Veröffentlicht am 29. April 2017

After making three deposits of 500 mBTC each, I was down 1500mBTC. Still, I made a fourth deposit (receiving a 50% matching bonus). Playing slots and blackjack, I completed the play through requirement with a balance of 1100 mBTC. At least I would regain some of my earlier losses, I thought. Betchan asked for verification of my identity. I sent them my drivers license immediately.

Four days later, they disabled my account. I asked them why my account was disabled, and they responded saying that I violated their terms and conditions, specifically "development of strategies aimed at gaining of unfair winnings," and "other types of cheating."

What does that mean? Isn't that just a vague accusation that could apply to anybody attempting to withdraw their legitimate winnings? Reading online forums and reviews, I have seen that I am not the only one who has had this problem at Betchan and I am now convinced that this is a fraudulent site.

They simply do not approve large withdrawals.

Veröffentlicht am 2. Mai 2017

Dear Player,

The proofs of Terms breaching were sent to AskGamblers Team.

Best Regards,

Betchan casino team

Veröffentlicht am 3. Mai 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of BetChan Casino where it is clearly displayed that player's bonus ratio is more then 50%. The player by this act breached Betchan Casino term #1.11:

"...Abusing of the promotion means:
- Making max allowed bets on high variance games in order to increase balance
- Decreasing stake after big hit and switching to low variance game
- Making deposits with only bonus promotions without free cash deposits
- Customer bonus ratio (deposits : bonuses) is more than 50%."

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for BetChan Casino.

While AskGamblers Complaints Team is adamant in its position that rules are set for a good reason and must be followed, considering the number of complaints cases referring to the aforementioned terms we received recently as well as the fact that their current wording leaves too much room for different interpretations, we strongly encourage BetChan Casino management to consider possible amendments of the discussed bonus rules towards more clarity and the avoidance of similar misunderstandings in the future.

Betchan Casino Beschwerden

  • 39 von 41 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 4,462 USD Durchschn. Betrag

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