BGO Casino - Account closure and money confiscation

Hi Alan
We have provided a detailed response for our rationale for closing this account.

I understand you have now pursued the matter through the AGCC, so naturally we can not comment further now, as they will provide an independant stand point assessing all relevant information.

They will in turn provide a final response, and you are welcome to appeal this if you wish to.

Regards
Andrew Chadwick
Customer Service Manager
bgo

This matter has not been resolved, if they suspected i had another account they should not have let me deposit twice, i want the account re-opened or my money back.

no my complaint has not been resolved.

No my complaint has not been resolved.

This complaint has been reopened upon Submitter's request.

Hi Alan

We provided a thorough and detailed response to our rationale behind our decision to close your account.

Since this initial response, I understand that you are pursuing the matter now further via the AGCC, so we are not willing to comment further at this point in time.

Regards

Andrew Chadwick
Customer Services Manager
Bgo

No this matter is not resolved, BGO took money from me by allowing me to
deposit, when they say i had another account with them, so i want my money
paid back to my card.

Hi Alan
As I stated in the previous email, the matter has been concluded from our end.

Therefore any other communication need to be directed at the AGCC

Regards

Andrew
Customer Services Manager

This issue is resolved, due to the fact that this is the direct breach of T&C of the casino, also we get AGCC confirmation. This complaint is closed.