31Bet.com Casino - Unable to log in

I would like to note that I have always received excellent and professional support from various sections of the 31Bet team, and I genuinely appreciate their assistance in the past. However, this ongoing access issue—now exceeding 48 hours without a clear timeline for resolution—has become concerning. I sincerely hope that both 31Bet and the AskGamblers team can help ensure this matter is resolved soon so that I can regain access to my account and funds.

I’ve received a response from 31Bet confirming the issue is still being worked on, but I haven’t been provided a timeframe yet. I’ve requested escalation and will update once I hear back.

Hi everyone on AskGamblers,

Just wanted to share a quick update. Meanwhile I’ve been in contact with 31Bet support several times regarding the login issue. Initially, I was told it was a small technical hiccup that would be fixed within an hour, but now after 72h they confirmed it’s on their side and still being looked into.

A senior representative assured me that my funds are completely secure, which makes me feel more confident about the situation. For now, I’ll give them the space to fix the problem if there truly is one, and I’ll post another update once everything is resolved.

Dear 31Bet.com Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear user and Askgamblers, we are experiencing a technical issue with our page which will be resolved later today. We can once again assure that the account and user funds are secure.

Dear 31Bet.com Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Unfortunately we are still working on the resolution of the issue.

Hello,

It has now been 12 days since I lost access to my account, and nothing has changed. The casino informed me they are working on the issue, and since the whole website is currently down, I believe they are dealing with a wider technical problem.

However, I still have no access to my account and no way to withdraw my €8,000 in funds. I requested a manual withdrawal to my verified bank account, but the casino refused.

Please keep the complaint open until access to my account is restored or my withdrawal is processed.

Thank you.

Dear Ziziguli, please contact [email protected] to ensure that you receive the available amount.
Please make sure that you complete all the requested verification beforehand.

Hi,

I’ll be contacting through the complaint channel to request that my withdrawal is handled manually.

My account and bank details were already fully verified, and I’ve received multiple payouts to the same account without any issues. There is no justification for restarting verification or introducing new steps.

After two weeks without access due to a problem entirely on your side, I’m not going to repeat processes I’ve already completed. I expect the withdrawal to be processed the same way it was handled before the outage, without further delays or unnecessary requests.

I want to provide a clear update on my situation.

My account has already been fully verified in the past, and I have received several withdrawals to the same verified bank account without any issues. Deposits were always accepted instantly and without additional verification.

However, when it comes to withdrawals, the delays and stalling continue.

Following the casino’s own instructions, I contacted their complaints team to request that my remaining balance be withdrawn manually to my verified bank account — exactly the same way previous withdrawals were processed. We are now on the third working day, and the complaints team has not responded at all.

This creates a very one-sided pattern:
• Deposits = no verification issues, no delays.
• Withdrawals = maximum delays, silence, and no progress.

Considering the long login issue before this, and the lack of communication since I followed their instructions, it is difficult not to see this as deliberate stalling.

I kindly ask AskGamblers to assist in ensuring that 31Bet processes my manual withdrawal without any further delays. All verification has already been completed long ago, and the payment details are the same ones they previously used to send withdrawals.

I will update the thread immediately as soon as there is any movement.

Dear Zizigulu, we will update you about the status of your withdrawal via email.

At this moment, the casino is making me repeat verification steps that I already completed earlier — and even adding new ones on top. I have provided every document they requested, including the official bank certificate, yet they continue to introduce additional “security steps” instead of simply processing my withdrawal.

I am fully cooperating, but it is becoming clear that these repeated procedures serve no purpose other than delaying the payout. I hope AskGamblers can take note of this pattern, because I am now going through unnecessary steps for the fourth time, without any valid explanation.

We understand that the additional verification request may have been inconvenient but as the deposit was made using a payment method that did not appear to belong to you, in order to protect your account and make sure that all transfers are sent to the correct and authorized recipient, we are required to perform an extra layer of verification.

This is why we asked you to provide a short video confirming your identity.

I understand the point you are making, but your explanation does not reflect the actual sequence of events in my case.

The deposit you are referring to was made weeks ago and your own KYC department already completed this verification on 24 October, clearly confirming that the matter was fully settled and that all remaining funds “must be withdrawn using the same payment method.”
I have provided that email and all related documents multiple times.

Now your own department changed the route of withdrawal they first instructed otherwise.

Dear zizigulu, that it correct but manual transaction requires more scrutiny thus we are obliged to complete enhanced due diligence.

I understand, but my request for a manual withdrawal was already submitted on 21 November 2025, and it was ignored, avoided, or refused multiple times.

If you had processed the withdrawal at that time, none of these repeated verification steps would have been necessary.

Only after AskGamblers stepped in did the casino finally start responding. You should not have had to hold my funds for this long.

We would have been requested to complete the video verification in any case.

I understand the need for verification, but I would’ve appreciated it if this had been requested immediately when I asked for the manual withdrawal — not after holding my funds while fixing your own system issues and having me to put pressure via askgamblers and sending 10plus mails a day while on travel.

Asking me now, while I am travelling, to record basically a mugshot-style video holding my ID and a paper, is extremely inconvenient. If this step was required, it should have been requested weeks ago.

I will try to complete the video, and I hope need it can be sent by email, because my current location has very restricted internet access.

update on the case

update on the case

At this point, I am again going through verification steps that I have already completed multiple times. I have email confirmations from 31Bet’s KYC team proving that my identity, documents, and bank details were previously verified successfully.

Despite this, I am now in yet another round of verification (including video verification), and the casino is taking the maximum possible time at each step instead of actively resolving the issue—despite the fact that this situation originated from their own system failure.

To clarify the timeline:
• Nearly one month has passed since my funds (≈ €8,000) became inaccessible.
• 10 days ago, I was instructed to contact the complaints department to request a manual withdrawal.
• After several working days of silence, I was told I would receive an answer on Monday.
• On Monday, new verification requests started again, despite prior confirmations.
• Each time I submit what is requested, responses take 1–3 working days, with no clear end in sight.

I am fully cooperating, but this process is clearly being dragged out. Instead of resolving a legitimate payout promptly, I am receiving frequent emails stating that the case is “being reviewed,” while no actual resolution occurs.

This should have been resolved directly. A payout should not take a month, multiple verification cycles, and constant delays—especially when the casino itself acknowledges that the third-party deposit was already settled.

At this stage, I am also starting to lose confidence in AskGamblers’ mediation, as this process is being treated as a normal way of resolving issues, when in reality it reflects repeated delays and ineffective handling.

I am documenting everything with emails, screenshots, and timestamps, and I hope AskGamblers takes note of this ongoing pattern.