Beschwerde #7 31Bet.com Casino

Unpaid Winnings of 4797 euro at 31Bet for Over 3 Months

Von Gablego99

vor 10 Monaten

I am submitting this complaint against 31Bet due to their failure to pay my winnings of €4,797. It has now been over three months since I won this amount, and despite completing every single verification request—including providing documents, video verification, and other checks—my withdrawal still has not been processed.

What makes this situation even worse is that 31Bet instructed me to change the email address on my MiFinity e-wallet account as part of their requirements, which I complied with. Even after making this significant change and fulfilling all their demands, they still refuse to release my funds.

Whenever I contact their support team, I receive the same response: that my account is “under investigation.” They have provided no clear explanation, no evidence of an issue, and no timeline for resolution.

This treatment is completely unacceptable. I have done everything requested, including changes that affected my e-wallet account, yet 31Bet continues to delay and withhold my legitimate winnings. I kindly request your assistance to resolve this matter and ensure I receive the funds I am owed.

I just want my money that I am entitled rightfully to.

Thank you for your help in advance

< full name removed >

Unseriöses Casino 31Bet.com Casino

Grund Abgelehnte Auszahlung

Betrag €4797

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Dear @Gablego99,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

31Bet.com Casino

• Representative

vor 8 Monaten

Dear AskGamblers, we have reached an agreement with the user that he will be able to complete the withdrawal using the payment method he deems preferable.

AskGamblers

• Support Team

vor 8 Monaten

Dear 31Bet.com Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Gablego99

vor 8 Monaten

I have now signed that paper so im wondering if its possible now to withdraw my money and no i do not want it in crypto, So i am just waiting for 31bet to answer

31Bet.com Casino Beschwerde-Statistik

Gelöst 5 / 5

Durchschn. Betrag $6,572

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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I’m reaching out regarding an ongoing issue with my 31Bet account. For several days now, I’ve been unable to log in — every attempt results in an “Error has occurred” message. I’ve already cleared cache, tried multiple browsers and devices, and contacted their live support several times.

They confirmed it’s a “general technical issue,” but it’s been quite a while with no clear timeline for resolution. I’d appreciate it if you could look into this or help escalate the matter so I can regain access to my account and funds.

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I have fully verified my account by providing all the requested documents, including identification, proof of address, and any additional verification they asked for. Despite completing all verification steps, the casino still refuses to process my withdrawal.

Whenever I contact their support team, I am simply told that I should keep waiting. It has now been several months with no clear information, updates, or explanation as to why my payment has not been made.

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Dear AskGamblers Team,

I am submitting this complaint against 31Bet because they have failed to pay out my winnings of nearly €10,000. It has now been almost three months since I won, and despite providing all the requested verification documents—including ID, videos, and other forms of proof—my withdrawal has not been processed.

Whenever I contact their support, they tell me to wait because my account is “under investigation.” They have not given any clear explanation or timeline, and I feel I am being treated unfairly.

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My name is < full name removed >, and I am submitting a formal complaint against 31Bet regarding withheld winnings of €5,955.

On or around April 15, 2025, I uploaded all the required verification documents requested by 31Bet in order to complete their KYC process and withdraw my winnings. These documents included:

A valid government-issued ID

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Despite complying fully and promptly, my account has remained locked, and the withdrawal is still pending. On April 16, I received a message from their support team stating that my account is under investigation (see attached screenshot). Since then, I have repeatedly contacted support for updates, but all I receive are vague and generic replies with no timeline or resolution.

I have attached a screenshot showing their April 16 message as well as proof of my ongoing follow-ups asking for updates.

It has now been over a month, and no action has been taken by the operator to finalize the review. It is extremely unprofessional and unacceptable to leave a player in limbo without any progress or transparency, especially when a substantial amount of money is being withheld without any stated reason.

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