31Bet.com Casino - Unpaid Winnings of 4797 euro at 31Bet for Over 3 Months

Dear Gablego99, your account is under investigation due to the suspicious activity. We will try to speed up the process and conclude the investigations as fast as possible after which we will contact you via your email.

This has been going on for monthssss

But this has been going on forever now .

Dear 31Bet.com Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per 31Bet.com Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Unfortunately we were unable to complete the investigation problem in this period of time but we would ask yo keep the case open as we will get in touch with the user shortly to solve the issues.

I am waiting, havent heard anything for a long time so, its up to you guys

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

We have informed the user that we are ready to complete his withdrawal as soon as he provide the proper verification documents.

But as i now say i want my money withdrawn to the same methodi used and i do not want to sign any document for processing the wiothdrawal to crypto as this is not understandable at all, Why cant i just withdraw my money to the saem method used? iF You guys are okey with me withdrawaing to crypto why cant i just withdraw it to the same method used

Dear @Gablego99,

The AskGamblers Complaint Team is kindly asking you to assist the 31Bet.com Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

The requested paperwork they are asking for is not verificatiuon, It is paperwork for Withdrawing to crypto wich i dont want to do, All verification regarding KYC is sent in and they have not asked for anything more in regards to that, I deposited using mifinty and mifinty is verfied as a withdrawal method now they are forcing me to withdraw to another withdrawal method, Stating that i am still under investigation, and therefore i can not withdraw, But they can make an excepotion and they allow me to withdraw to crypto, So if i want to do that that is allowed, But the question stands, If i am allowed to withdraw to crypto then why cant i withdraw to the same method i used to deposit, And if my account is still under investigation why am i even allowed to withdraw to crypto.

So bascily they are forcing me to withdraw to crypto, even tho i did not use that to deposit, and i am happy to provide any documents regarding KYC if they need that, But the only document they have asked for and is the one they are talking about is an agreement that i am okey with withdrawing to crypto. at first thought i could withdraw to crypto but i have now changed my mind and i want my money withdrawn to the same method i deposited with. Get youre investigation done now cause its been months without any answer and no information. This is outragous, I have provided everything now give me my money!!

Dear @Gablego99,

The AskGamblers Complaint Team is kindly asking you to assist the 31Bet.com Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

It is Not Verification documents they are asking about, They are requiring me to sign an agreeement to withdraw to crytpo, I depoisted with Mifinty i want to withdraw to mifinity, all docuemnts required for verification purposes has been put in. The paperwork they are talking about in this matter is an agreement to withdraw to crytpo even tho i dont want to really, so when i sign that document they force me to withdraw to crypto wich is not my deposit method at all.

Please be informed that on 20 August 2025 the user confirmed that a withdrawal to crypto was acceptable. Therefore, the company requested the user to complete the crypto verification, which is a quick process, and advised that the withdrawal would be completed as soon as the proper crypto verification was provided. Even today, the company remains ready to process the withdrawal to crypto immediately once the required verification is received. Since the user now prefers to withdraw using different method, the company kindly asked the user to confirm the agreement that was already sent by email and return it signed. Once the signed agreement is received, the company will proceed with processing the withdrawal, which may require some additional time to finalize. The company appreciates the user’s cooperation and understanding.