31Bet.com Casino - Delaying my winnings for months and not giving any information what so ever

Dear @Meklofff404,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Madelen, as we checked, after the verification has been completed, you have requested two withdrawals which were rejected by you. You can request a new one now.

i have requested a new one now, the last ones where not cancelled by me no.

You can request a new withdrawal.

i have done so now

As we checked, you withdrawal was successfully completed.

Dear @Meklofff404,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I am still waiting for my last withdrawal, but so far it has worked but now this last one didnt go thru again for some reason

Dear Meklofff404, for now all your withdrawals are successfully settled.

Dear @Meklofff404,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Now you are claiming there is a maximum withdrawal limit of 10x the bonus amount. This rule did not exist in the terms when I signed up for the bonus, nor when I completed the wagering requirements. Introducing or enforcing this rule afterward is nothing more than retroactive rule-changing to avoid paying out winnings, and that is completely unacceptable and unethical.
I WANT ALL OF MY WINNINGS.

Dear user, the bonus rule is declared on the promotion page from the start and you should have checked the details before activating it.

Dear @Meklofff404,

The AskGamblers Complaint Team is kindly asking you to update your complaint with the amount you managed to withdraw.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

But that rule was not there when i signed up for the bonuses i remember it totaly, since i chekked it after i won alot. Since i won months ago.

The mentioned rule is applicable for almost all the promotions and it was indicated from the day of its launch.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 31Bet.com Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.