Delaying my winnings for months and not giving any information what so ever

I am submitting this complaint against 31Bet due to their failure to pay my winnings of €4,797. It has now been over three months since I won this amount, and despite completing every single verification request—including providing documents, video verification, and other checks—my withdrawal still has not been processed.

What makes this situation even worse is that 31Bet instructed me to change the email address on my MiFinity e-wallet account as part of their requirements, which I complied with. Even after making this significant change and fulfilling all their demands, they still refuse to release my funds.

Whenever I contact their support team, I receive the same response: that my account is “under investigation.” They have provided no clear explanation, no evidence of an issue, and no timeline for resolution.

This treatment is completely unacceptable. I have done everything requested, including changes that affected my e-wallet account, yet 31Bet continues to delay and withhold my legitimate winnings. I kindly request your assistance to resolve this matter and ensure I receive the funds I am owed.

I just want my money that I am entitled rightfully to.

Thank you for your help in advance

< full name removed >

Dear AskGamblers Team,

I am submitting this complaint against 31Bet because they have failed to pay out my winnings of nearly €10,000. It has now been almost three months since I won, and despite providing all the requested verification documents—including ID, videos, and other forms of proof—my withdrawal has not been processed.

Whenever I contact their support, they tell me to wait because my account is “under investigation.” They have not given any clear explanation or timeline, and I feel I am being treated unfairly.

I am asking for your help to resolve this and ensure I receive my winnings.

Kind regards,

<full name removed>

Hello AskGamblers team,

My name is < full name removed >, and I am submitting a formal complaint against 31Bet regarding withheld winnings of €5,955.

On or around April 15, 2025, I uploaded all the required verification documents requested by 31Bet in order to complete their KYC process and withdraw my winnings. These documents included:

A valid government-issued ID

Proof of address

Proof of deposit

Despite complying fully and promptly, my account has remained locked, and the withdrawal is still pending. On April 16, I received a message from their support team stating that my account is under investigation (see attached screenshot). Since then, I have repeatedly contacted support for updates, but all I receive are vague and generic replies with no timeline or resolution.

I have attached a screenshot showing their April 16 message as well as proof of my ongoing follow-ups asking for updates.

It has now been over a month, and no action has been taken by the operator to finalize the review. It is extremely unprofessional and unacceptable to leave a player in limbo without any progress or transparency, especially when a substantial amount of money is being withheld without any stated reason.

I kindly ask the AskGamblers Complaints Team to intervene in this matter and assist in ensuring that I receive my rightful winnings.

Thank you in advance for your support.

Best regards,