31Bet.com Casino - Complaint about 31Bet refusal to pay out winnings

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Unseriöses Casino

31Bet.com Casino

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€ 9500

vor 2 Monaten

Dear AskGamblers Team,

I am submitting this complaint against 31Bet because they have failed to pay out my winnings of nearly €10,000. It has now been almost three months since I won, and despite providing all the requested verification documents—including ID, videos, and other forms of proof—my withdrawal has not been processed.

Whenever I contact their support, they tell me to wait because my account is “under investigation.” They have not given any clear explanation or timeline, and I feel I am being treated unfairly.

I am asking for your help to resolve this and ensure I receive my winnings.


Kind regards,

<full name removed>

vor 2 Monaten

Dear user, you account is no longer under investigation and you can continue operating it as always.

AskGamblers
vor 2 Monaten

Dear @HevginDM04,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 2 Monaten

Its not fixed yet but they have paid out the some of it now.

vor 2 Monaten

Dear user, your account is active and you are operating it without any issues - you have made several successful withdrawals as well.

AskGamblers
vor 2 Monaten

Dear @HevginDM04,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
vor 2 Monaten

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
vor 1 Monat

Dear all,

This complaint has been reopened as per 31Bet.com Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

vor 1 Monat

Thank you for reopening the complaint.
We would like to clarify that after the closure of this complaint, user requested few withdrawals which were cancelled by himself.

vor 1 Monat

i have not cancelled these withdrawals it says they got rejected, I have now made a new withdrawal, hoping that this comes to me, If it does i would gladly after i have my money withdrawn end this complaint

vor 1 Monat

Please try to request a withdrawal and we will make sure it is processed properly.

vor 1 Monat

I have now requested a new one, Hopefully this works now then

vor 1 Monat

There was a technical issue from the payment side so please try to request a new withdrawal now.

vor 1 Monat

tried now again ill let you know wheter it works tomorow then

vor 1 Monat

As we checked, the transaction was successfully completed.

AskGamblers
vor 1 Monat

Dear @HevginDM04,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.