Beschwerde #240
22bet Casino
Refuses my withdrawal, comes up with any excuse to keep asking me sending in various verification paperwork
vor 5 Jahren
Hi.
Tonight I felt for playing some Blackjack and I wanted to try some other online casinos than the usual ones that I play at. So I chose 22bet, played some hands of Blackjack and wanted to withdraw all the funds (1799 SEK or approx 189 USD). The deposit method is Mastercard and the withdrawal method is the same, however it just won't let me withdraw, since of course I havent uploaded any documents, nor has 22bet asked any from me. So I chatted with an online consultant of theirs, and he tells me that I have to do the following:
"You should use an alternative method. To withdraw via an alternative method, please, make a deposit in the minimum amount via the chosen method, place bets with odds at least 1.1 in this amount and then make a withdrawal request. We recommend using one of the e-wallets as an alternative method. Kindly note, we do not recommend using PayPal and cryptocurrencies as alternative methods due to their policy."
The only alternative methods are Bitcoin, Siru Mobile (never heard of it) and various E-wallets, QIWI, Perfect Money, Epay and Jeton Wallet (don't have any of these and never heard of them), also I ask the online consultant why I must place bets with odds at least 1.1 in this amount and then make a withdrawal request, he responds with "If you make a new deposit you should stake it. Otherwise, the withdrawal will not be approved."
I tell him that I dont have any of the E-wallet options, he tells me that I can also use something called Payeer. So I went through all the trouble to create a new Payeer account, uploaded the documents needed to Payeer in order for Payeer to approve the minimum deposit of 1€, and I also went ahead and made a bet 1:1 (lol) and then tried to withdraw again, this time to Payeer, and of course it still wouldn't let me, I have also tried different amounts, it won't even let me withdraw the minimum amount:
21.06.2020 05:13
Unable to withdraw funds on request №471502605 in the amount of 21.10 Sw.kr, (). (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.)
21.06.2020 05:11
Unable to withdraw funds on request №471501281 in the amount of 1810.15 Sw.kr, (). (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.)
So I ask the online consultant again, and this time he tells me this:
Please apply to [email protected] providing a screenshot of your deposit via Payeer.
Now I feel that he is doing nothing but making up all these excuses even from the beginning, he knew exactly what was going to happen and what to answer to me if I were to complete a task that he asks me of. 22bet still havent asked me to upload something important like maybe the photo of my creditcard and the photo of my passport. Also by reading the various reviews about 22bet, I cannot say that I feel satisfied at all, rather very dissapointed. Anyway, the screenshot of my deposit of 1€ by Payeer has been sent to [email protected], and all I can do is to wait for the next requirement they have. I cant believe that one has to go such lengths in order to withdraw funds, and this is not even a lot of money (approx. 189 USD).
Tonight I felt for playing some Blackjack and I wanted to try some other online casinos than the usual ones that I play at. So I chose 22bet, played some hands of Blackjack and wanted to withdraw all the funds (1799 SEK or approx 189 USD). The deposit method is Mastercard and the withdrawal method is the same, however it just won't let me withdraw, since of course I havent uploaded any documents, nor has 22bet asked any from me. So I chatted with an online consultant of theirs, and he tells me that I have to do the following:
"You should use an alternative method. To withdraw via an alternative method, please, make a deposit in the minimum amount via the chosen method, place bets with odds at least 1.1 in this amount and then make a withdrawal request. We recommend using one of the e-wallets as an alternative method. Kindly note, we do not recommend using PayPal and cryptocurrencies as alternative methods due to their policy."
The only alternative methods are Bitcoin, Siru Mobile (never heard of it) and various E-wallets, QIWI, Perfect Money, Epay and Jeton Wallet (don't have any of these and never heard of them), also I ask the online consultant why I must place bets with odds at least 1.1 in this amount and then make a withdrawal request, he responds with "If you make a new deposit you should stake it. Otherwise, the withdrawal will not be approved."
I tell him that I dont have any of the E-wallet options, he tells me that I can also use something called Payeer. So I went through all the trouble to create a new Payeer account, uploaded the documents needed to Payeer in order for Payeer to approve the minimum deposit of 1€, and I also went ahead and made a bet 1:1 (lol) and then tried to withdraw again, this time to Payeer, and of course it still wouldn't let me, I have also tried different amounts, it won't even let me withdraw the minimum amount:
21.06.2020 05:13
Unable to withdraw funds on request №471502605 in the amount of 21.10 Sw.kr, (). (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.)
21.06.2020 05:11
Unable to withdraw funds on request №471501281 in the amount of 1810.15 Sw.kr, (). (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.)
So I ask the online consultant again, and this time he tells me this:
Please apply to [email protected] providing a screenshot of your deposit via Payeer.
Now I feel that he is doing nothing but making up all these excuses even from the beginning, he knew exactly what was going to happen and what to answer to me if I were to complete a task that he asks me of. 22bet still havent asked me to upload something important like maybe the photo of my creditcard and the photo of my passport. Also by reading the various reviews about 22bet, I cannot say that I feel satisfied at all, rather very dissapointed. Anyway, the screenshot of my deposit of 1€ by Payeer has been sent to [email protected], and all I can do is to wait for the next requirement they have. I cant believe that one has to go such lengths in order to withdraw funds, and this is not even a lot of money (approx. 189 USD).
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