Club World Casino

Item: Club World Casino
Rating: 1
Author: Goran G.

Club World Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 38 reviews

6.6/10

38 reviews

Complaint Response 21 complaints

2 days avg. 21 complaints

What we like

Excellent game variety
Downloadable
24/7 Live Chat support
SSL encryption
Software regularly tested by Gaming Labs Certified

What we don’t like

Only English Language Support
Some of the games are Flash

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Club World Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.clubworldcasinos.com/

Established

2005

Licences

Curacao Gaming Control Board

Affiliate Program

Affiliate Edge

Languages

English

Casino Type

Download, Instant Play, Mobile, Crypto Casino

Deposit Methods

Payz, MasterCard, Neteller, Visa, Skrill, Bitcoin

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, Neteller, Payz, Skrill, Bitcoin

Withdrawal Fees

Withdrawal Limit

USD 5,000 per week

Currencies

US dollars

Pending Time

24 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

1 888 671 2855
1 866 728 5443
+44-870-166-8801
+44-870-166-8803

FAQ Section

Suggest an edit

Club Word Casino is a part of one of the online industry's most experienced and trusted casino groups. It is a RTG Casino (Real Time Gaming), that therefore provides exciting games to their players in both Downloadable and Flash versions, and it is compatible with just about every operating system, including Windows and Mac. The casino is licensed by the government of Curacao.

Restricted Countries

Due to strict regulations, Club World Casino doesn’t accept players from Costa Rica, Israel, France, Netherlands Antilles, Russian Federation, Romania, Hungary, Australia and the United Kingdom (inclusive of Northern Ireland, Channel Islands and Isle Of Man) at the moment.

Virtual Games

Club World Casino offers a wide range of casino games. These include Reel Slots, Video Slots, Progressive Slots, Table Games, and Poker, so you can say that there is something for every type of a player.

Slots lovers have the largest choice with amazing games that are bound to provide for an enjoyable gaming experience, but lead to big wins as well; especially if you manage to hit the progressive jackpot like the one in Aztec’s Millions slot. Their most popular games include slots such as Aladdin’s Wishes, Funky Monkey, and Cleopatra’s Gold.

Table Games fans can enjoy variants of Blackjack, Baccarat, Roulette, Pai Gow, Red Dog, and other exciting games. Of course, poker fans aren’t left out either, as this casino also offers games such as Deuces Wild, Jacks or Better, and Pick ‘Em.

Mobile Casino

Players at Club World Casino can enjoy playing their favourite games on their mobile devices regardless where they are. What’s more they can choose to play popular games like Count Spectacular and High Fashion slots.

Customer Support

Club World Casino is dedicated to providing the best customer support through their base of operations. Their team of professionals is available 24/7 by Live Chat, e-mail, phone and fax. They are also prompt, and friendly. Toll Free numbers are available for US and UK residing members.

Security and Fairness

You can rest assured that Club World Casino employs all possible measures to provide you with secure money transactions. They use security connections SSL, certified by Secure Server Certification Authority Verisign to protect the loss, misuse, and alteration of any information you give them.

They also understand just how important it is that players have confidence in the fairness of their casino games. Therefore, they use software supplied by Real Time Gaming (RTG), one of the leading providers of online casino systems is rigorously tested on an ongoing basis by Gaming Labs Certified for fairness and randomness.

Complaints

Read the complaints other players have left for Club World Casino. Learn more about complaints.

Show all complaints

Submit complaint

Check bounced

I received a cash-out of 1049.99 from Club World Casino on April 26th 2017. I deposited it and today it was removed from my account as the check bounced. I closed my account with Club 'World and can not log in to print my details. Cashing international checks like this already looks suspicious, and to have a casino bounce the check looks even worse. They could close my account for it being suspicious. Im beyond upset with Club World. I have lost much more then what this check amount is. This needs to be resoved immediatly.

Resolved

$1,050

Unfairly Removed Comp Points Worth $370

I played at Club World and I actually did very well. Initially I was able to cash out good after clearing a bonus. They paid promptly and I thought this is a great place. Then I login to play again and bonuses are removed. I ask customer service what is the deal. They stated I won too much and so I was no longer eligible for bonuses. Meanwhile I am continuing to play even without a bonus. I hit good again and had a solid cash out. I was told I would be paid out but my account was being closed...for winning too much. So I added a review here about it and they reopened my account...claimed it was a mistake. Someone obviously realized that a casino that closes accounts just because a player got lucky...is not really legitimate. I go back in and I try and use my comp points that I earned on their website risking my deposits and in most cases without even using bonuses. I click to comp points and it says this has been removed from your account. I had over 37,000 comp points. I understand...albeit do not agree with the practice of removing bonuses and loyalty programs from players because they are winning too much. I don't think that is right, but at least I understand their reasoning. But taking away what a player had already earned from play...that is just downright thievery and that is what they did. When I deposited and I continued playing back winnings...I did so because at the time I was eligible for comp points. I was having fun with the knowledge that if I busted out, I would have still earned some comp points to play some more. Well I never got to use what I earned because they stripped that away from me as well. So removal of bonuses...discriminated against for winning on their website...and then comp points taken away....again for winning on their website. I followed every single rule for their site and yes I got lucky and won more than I lost. Sometimes that happens in real casinos. Apparently with Club World players are only allowed to play there if they manage to lose more than they win. Completely unethical. Again if they would have said you can use your comp points because YOU LEGITIMATELY earned those points, but you will no longer accrue points because you have just won too much...I actually would have been okay with that. Pretty crappy for what is supposed to be a legitimate casino, but that would have been acceptable. Taking them away after I earned them is the same as forfeiting winnings. Again everything was above board...I just won too much at the casino so this is how I have been treated. I think every player should be fully aware that if they win more than they lose they will be treated like a cheat and the casino will not honor their loyalty program.

Unresolved

$370

Refusal to pay my winnings...

I am hesitant to file this complaint because I really enjoy playing slots at Club World Casino, but I feel I was jipped out of my winnings, and this may be the only way for resolution. I've been gambling with Club World for several months now - and I've made many deposits but no withdrawals until now. I recently won $259 using a $25 coupon with 10x max payout. My withdrawal attempt was declined for various reasons. First they needed verbal confirmation from my mom since I had used a card in her name in the past (so my mom and I completed their request). Next, my card wouldn't accept deposits - so I gave a list of my other cards in hopes to find one that works. I asked about having a check mailed but was told I couldn't because the amount was under the required minimum of $350. In the mean time, I continued to gamble and made deposits totaling $270. I was still trying to cash out the original $250 to verify that I can actually cash out my winnings - because what's the point of depositing hundreds of dollars to gamble with no chance of ever cashing out. Well, yesterday the withdrawal attempt was declined again and $234 was refunded as my balance. They deducted the $25 for the original bonus. I thought that since they took back their original $25, the money was now mine to do as I wish. I figured the only way to ever cash in was to win more than $350 so I could have a check mailed to me. After losing almost all, I surprisingly hit the random jackpot for over $1000. It was incredible, and I just kept getting lucky after that! I decided to be smart and ended up cashing in at $2500 (requesting a check). Well, this morning I had an email saying Club World couldn't verify any of my cards because they needed 6 digits rather than the 5 they originally told me. I was frustrated and decided to call Club World. I told the representative about my winfall. She put me on hold for quite some time to talk to a cashier, and came back to tell me she had bad news and good news. The bad news was that I wasn't entitled to the $2500 because it fell under the "bonus" terms. The good news was that i was entitled to $225 and they would send me a check. I explained I didn't think it was still under the bonus terms because they already took back their original $25. She again checked with the cashier and said that was not the case. I asked to speak to a manager, and she said she was a manager. I told her they might as well remove all the excess money if it was good for nothing. I later received an email stating that $225 was approved for payment and sent out - it wasn't $250 because they took $25 for a check processing fee. I have thought about this all day, and the more i think about it, the more upset I get. I feel that Club World truly owes me the full $2500. I do not feel I was still under the bonus terms because they declined my withdrawal request twice and deducted the original bonus amount from the amount they returned to me. In addition, I deposited more than $250 while attempting to cash that in. I feel that Club World is being dishonest. It's even more upsetting because I love playing at Club World, and if this hadn't happened, I would continue to be a loyal customer for years to come. Will someone please look in to this? Thank you for your time.

Resolved

$225

Progressive Jackpot Won Only To Be Told It Was a Human Error

Although I like this casino I recentrntly won progressive of $79k on spirit of inca. I was told by club world chat congrats on my winnings and it is standard procedure to wait 3 days to confirm. I started to contact club world and was inform over the phone that it was an error and RTG would be sending a letter. I was told by my VIP manager that RTG was testing the machines progressive jackpots and the person who does this did it on the live progressive instead of the one he was suppose to do it on. I was of course very upset, especially because when I won I immediately went to live chat to confirm. As I said they were very happy for me; so hearing now it was an error seemed fishy. The amount that was flashes on the screen was $79,247, but the letter from RTG stated that I could not have won because it shows $175,000 winnings and I was betting only .50 cents. I was aware of what I was betting and what I could potentionaly win. It did not flash $175k. The letter goes on to say that it was a human error that cause the jackpot to trigger, and told me to reveiw #8 of terms and conditions, which I did. It states jackpots are void is the machine malfunctions, but this was not a machine error it was a human error. I would like to get some help resolving this issue. I can send you all emails and letters if that will help. Thank you in advance Kathleen Connors

Resolved

Won't payout 400$ in winnings, endless verification cycle.

Made a deposit and won 400$ and made a withdrawal. Got the email about verification and emailed cashier the documents they asked for. After that this endless cycle started with new demands every time. I gave them the same files that I've had no problems at all with verification on other casinos. Need better photos, so I gave them better photos. After they got photocopies on all documents that they said they needed, they started with new demands. Now I have to have the ID scanned in color with 300 dpi, which I cannot do since do not own a scanner. The pictures are in a 2448 x 1836 resolution and fully visible. I have trouble understanding why they would need such high dpi on the ID, since everyone else including other UK based casinos that I have verified accounts on does not. I have all email conversations saved. Been playing online casinos for some time now and I have never ever experienced anything like this at all. Also the site says withdrawal in instant on Skrill but the chat support said, 7-9 days! Which I thought was a bit extreme and I get the feeling that it's impossible for players to withdraw any winnings on this casino.

Resolved

$400

Having troubles with my account after a negative review

After posting an anonymous review on this site where I complained about my return to player (87% on 140000 spins lol), the casino rep asked for my username. I specifically asked if anything untoward would happen to my account including being banned for complaining. Read my review and the replies: the rep specifically stated "we are not that kind of outfit" and the rep gave me his/her word that they wanted to investigate my claim because such terrible luck deserves attention because it is so far below the average. My account was immediately stripped of all depositing options as of this morning with not one single email or even a reply from the rep that you can see gave me his/her word and cited casinomeister awards. Hmmmmm. Not only is this punishing the player for complaining but it is among the most direct violations of trust I've ever experienced as a customer in my entire life. I will gladly post various screenshots and logs and emails if you so desire. There is no room for interpretation: I provided my username after they gave me their word. Clearly, deception and outright lying is within their practices. Beware.

Resolved

Club World Casino Ripped Me Off

I have been playing at club world casino since 2012. On December 13, 2014, I won $200 and for the first time, I decided to cash out. A few days later, i received an email from them saying that i have an unverified credit card with them that i had used 3 months before. The card in question was a PayPal card which i no longer had and the card I paid with at the time of winning was my regular bank card which I always use and they have my record on file. i explained this to them, but they said unless i produce that card, they will not pay me. lucky for me, i had another PayPal card with same number for my wife. I sent them front and back copy of card with my wife ID card. But still they refuse to pay me. Even thought i have lost hundreds and hundreds of dollars with them and never asked for charge back. Today I got an email saying my account has been closed Upon doing a little research online, i have found hundreds of other users complaining of the same issues, with many on your site. I suggest you black list this casino and all their other casinos. Don't give them the chance to ripoff other players

Resolved

$200

My account and was closed and money confiscated

Im very dissapointed with this casino, and their ignorant staff which dont want to reply your answer but they rather change the topic on something unuseful. So there is my problem: I registered to Club world casino and used their no deposit bonus, i was playing i had some luck and did wagger bonus money enough times to make withdraw(300$). Later i realized maximum cashout from this bonus is 150$ but thats not important. I made withdraw request, then i talked with support on live chat, and here it goes: operater asked me if im still a student. Im only 18 years old full employed person, but its not long time i did end my school, so i accidentaly said yes. My account was freezed in 2 seconds after that. I told to support that was mistake, and how can i reopen my account. He said me to write to a casino cashier service so i did I explain them my situation, i send them pictures of my documents( for verification) I send them a picture of document which is total proof i am not student anymore. I even send them my JOB CONTRACT for 2 years full employment. If they would ask i can send them even more documents for proof But problem is they dont want to!! They ignore me, dont want to help me with nothing all they answer to me is copy/paste chat when operater ask me if im student and i said yes. Its not the problem about the money, i wont get rich or die from 300$ but the problem is because I CAN PROVE 1000% that i am not a student, but they still dont want cooperate with me. Im very dissapointed with this casino, i expect this problem to be resolved!!

Resolved

Club USA Casino - Said they must close my account

After reaching the $100 mark in black jack after depositing $25 i called for help withdrawing the money. They asked if i was enrolled in college and i said no, they said oh you are and i said no again. They said i heard a yes and we do not accept college students therefore we must close your account and refund your $25 (which they said will take 28 days) when i said i am a full time employee not a college student they switched up the roll and said "you have to make $1500 in bets to be eligible to withdraw, you have only made $90 in bets" and said my account was being closed. Why would you have to make $1500 in bets? After arguing over it she said she was hanging up and my $25 would be in my account within 28 days again, then said goodbye.

Resolved

$100

Club USA Casino - What is going on with my withdrawal

I dont want to complain quite yet about payout issues because its only been 6 business days...but they told me 2 to 5 business days..and when I asked last night they said up to 7 business days. All I ask is for a little honesty and consistency. My husband laughs at me and says did you get your monopoly money yet? Implying that I am being scammed. At this rate I am starting to feel that way. Tomorrow is business day 7 and I am sure when I ask someone tomorrow they will change it to 10 days. It would be nice to have this money for our vacation in a week. So as of now all I can say is...games.are great payout percentages are great...customer service is prompt..but as for payout times...I feel like someone is playing games with me.

Resolved

Club World Casino Complaint Stats

Resolved 17 / 21

Avg. Amount $249

Avg. Complaint Duration 98 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

6.6/10 ● 38 reviews

Top reviews from our players

Noahcasinodude_

6 years ago

10/10

I don’t know what words to say about this casino. Amazing must be the one. They have a great selection of RTG games and their payouts are super fast. I started playing on 09/21/2019 and won $4,000. My account was verified and approved by Monday morning and by Wednesday 09/25/2019 my withdrawal had already been processed and sent to my bank account. Simply amazing! I definitely recommend this casino for any players from the USA!

Nothing at all! 24/7 customer service and speedy withdrawals! What else can a player ask for? They offered me amazing bonuses and a great selection of games.

Hi NOAHCASINODUDE_, Thanks for your review. We appreciate the feedback. Thanks, The Club World Casino Team

Club World Casino 4 years ago

Kayto1959

7 years ago

10/10

Had a free bonus of 20 won 1000 dollars play through was more than fair. First time I played this site and will continue to do so. Used to play slotslv only but withdrawal fees very high I’ll stick to this casino glad I came across it

Nothing at this time will see after pay actually comes got the check by mail option

Hi KAYTO1959, Thank you so much for your feedback, we're delighted to hear you're enjoying playing with us. Please feel free to contact us at any time as we're always available to help and look after you. Happy Playing. Thanks, The Club World Casino Team.

Club World Casino 7 years ago

Drjonz

8 years ago

10/10

I have been a loyal player at the Club World Group for 9 years now. Over that period I have played at 5 of their casinos and won many jackpots and had some huge wins that brought my balance well into the high $20,000 territory from just a few hundred dollars starting out with the real series slots on a random night. Lots of jackpots here! This casino offers really amazing bonuses that only get better as a player increases their loyalty with the group too! They offer very competitive bonus deposit matches like all the rest but what really makes them stand out is their monthly VIP loyalty bonus free chips which have brought me wins in the thousands as they are often times a few hundred dollars or more and have low play through requirements. They also offer cash back bonuses on losses over the weekend and next day free chips in appreciation at times for gaming the night prior.

This month alone I have had $26,000 dollars in active withdrawals collectively between my accts at Club World, Aladdins Gold and Lucky Red. The VIP staff have treated me at all times with the upmost respect and courtesy honoring any requests I've had for clarity on recent Casino Group ownership changeover rumors which ultimately they've more than proven has not changed their stellar reputation one bit- they are so far from being a 'rouge casino' it's not even funny... In the last two weeks alone, I have hit three slot jackpots believe it or not!

Most importantly!! This is a Casino Group that pays out winnings in a very timely manner as well, the fastest online that I have ever seen. I get international wires approved on a Friday and into my bank acct the following Tuesday or Wednesday at the latest- like clock work.

Finally, what I most enjoy about my experience with the Club World Group is the actual agents on the phones. They have personality and are really invested and REMEMBER each and every frequent player. They not only often remember my name but things about me in my actual life with work and personally that REALLY make this Club World Group and all of their attached casino offerings, the very best of any online gaming experience I have every had, truly.... it feels like you are a part of something real.

player name- Drjonz

I am not a huge fan of all the international debit fees that are incurred with each deposit made but I suppose that is the price of doing business.

deckujay

8 years ago

9/10

After an initial misunderstanding (allowing for fault on both sides) Club World has stood up, stood tall, and supported me, as a player, in the best way possible.

Much like life, we all take mis-steps, but when someone (or some company) does right, doesn't that mean more than anything from the past.

I play here, and I will play nowhere else.

The kindness of their chat staff...They are interesting, unique, and love to talk to people...

Why are they doing that? :-)

Hi Deckujay, Glad that the misunderstanding was resolved so perfectly, thank you for your comments. We'll make sure we use these mis-steps to keep improving for you and all our players in future. Always get in touch if you need anything. thanks, The Club World Team

Club World Casino 8 years ago

dkossak1

8 years ago

7/10

I love the customer service. Everyone has been extraordinary helpful and kind. When they wish you luck after helping you, I actually felt they meant it. All I play is black jack. I have found the game to run in dramatic streaks. When the casino get hot they get smoking hot, very similar actually to any Vegas casino. I have had wins, but over all I am down. Not dramatically but significantly. I don't attribute this to anything other then luck. I do have a complaint.

I have read glowing reviews about pay-outs. I have not experienced this at all. I understand that your ID has to be verified. The verifying process was very fast. The pay out was not. It took few hours for the payout to be confirmed. It then took 2 to 3ays for the payout to be authorized. Then it took a day or two to be completed.
The second time I asked for payouts was the week prior to Christmas. After waiting two days to have my payouts authorized and approved, out of no where a decision was made to stop all payouts due to the large amount of activity in Bitcoin trades. They decided without notice to delay payouts until after the holidays. This will turn out being over a week of not receiving money that is owed. I think this is wrong and bad policy. To make things worse they did nothing special for VIP customers as causing such a HUGE inconvenience. If you advertise Bitcoin withdrawals take 1 day as it says in your cashier area, then that is what it should take. Other then that, its great.

Hello DKOSSAK1, Firstly we would like to thank you for your feedback it’s very much appreciated, it is imperative for us to ensure our customers enjoy their experience and we’ll do our utmost best to ensure that’s the case. It’s really nice to hear you enjoyed your interaction with our support department, customer feedback is one of the most important things to us here at the Club World Group as it not only helps us improve our customers experience but allows us to build close relationships by making your journey more personal. In regards to your withdrawal experience, We would like to sincerely apologise for any inconvenience caused and assure you this action was taken for the sole benefit of our customers and not to cause any unnecessary delays/inconvenience. It came to our attention that Bitcoin fee’s had risen dramatically. We took the decision to protect our players from incurring these fees directly as this would have taken a significant figure from your withdrawal amount. We appreciate this was last minute and of course this decision wasn't taken lightly, although the overall benefits outweighed the downfalls when it comes to our customers so the decision was to stop processing until the fees had dropped. We’ll do anything within our power to ensure things run smoothly for our customers and if you could please contact our support department directly I’ll have them ready and waiting with something for you. As always, take care and we hope to hear from you soon! Thanks

Club World Casino 8 years ago

Jlizcampbell

8 years ago

10/10

Absolutely love this casino. Winning has been consistent. I have cashed out through bitcoin twice in the past week. Both on free chips. $500 and$350. That was just Monday though Thursday. I made sure to verify my documents first. Took about 3 days.

Withdraw takes takes about 4 days through bitcoin, total crime the request, to the approval, then to coinbase, into my bank. Wonderful experience. Ingot burned 1 to many times from other casinos.

One you are a vip you are treated like royalty. The free chips have a 10x playthough, and a 10x cash out. You don't have to wait for an email for a chip. They are so generous. The live chat is quick and easy. I have yet to get dissapointed. Follow the rules. Make a deposit I'm between free chips. If you don't use a bonus you get cash back. Don't be afraid to ask they are awesome!

IThere has been a glitch with the coupon link page. I am not a ppl person so speaking live chat to claim a coupon or free chip seemed overwhelming. But it has been a blessing. The live chat is super generous with free chips, again follow the rules. But you can claim coupons/bonus though the live chat. Super fast responsive customer service.

Hi JLIZCAMPBELL, Firstly we would like to thank you for your feedback it’s very much appreciated, in addition it’s vitality important for us to ensure our customers enjoy their experience and we’ll do our upmost best to ensure that’s the case. In regards to the coupon issue you’ve been experiencing we sincerely apologise for any inconvenience caused and we understand customers may not want to go through onto our live chat in order claim a coupon, I assure you this is something we’ve been working on and expect it to be resolved but we’re glad to hear your experience with our support department was a pleasant one. In addition we can of course note down your account and once the issue has been taken care of drop you a quick email to confirm all is well. As always, take care and hope to hear from you soon! Thanks

Club World Casino 8 years ago

deckujay

9 years ago

3/10

Payouts are generally efficient. I love the staff/customer service via chat and email.

After winning a considerable amount (a lot) they removed all coupon availability and took away my comp points. To add insult to injury, I can only bet 25 dollars. That's it. Across all sites and games.

Punished for winning.

activ1st

9 years ago

5/10

Club world group is very legit and professional. The support is very helpful they answer all of your questions fast. The customer support on phone is just as good A+ in customer support.

What I don't like are the small list of games they offer from rtg. I have been playing rtg casinos and rtg software since it first came out years and years ago. One thing I can tell you is I know most of these games and how they function. They definitely aren't kicking the way they should. I have an eye for these things and I wasn't satisfied so that is the reason I am not using them again. The first time I figured it was bad luck. Second time okay something's not right bye bye.

Hello ACTIV1ST, Firstly we would like to thank you for your feedback it’s very much appreciated, in addition it’s extremely important for us to ensure our customers enjoy their experience and we’ll do our utmost best to ensure that’s the case. We are really happy to hear you enjoyed your experience with our support department as it’s our primary intention to make all our customers feel part of the Club World family. In addition to your point about the games we offer, we assure you this is something we work on continuously with our software provider to ensure we have a variety of different games but of course respect your opinion and will work on it to ensure we continue to improve the variety of our games. Lastly our software continuously goes through strict checks to ensure we’re providing fair gaming to our customers but after reviewing your gameplay we would to invite you back and if you could contact our support team we’ll have something waiting for you. As always, take care and we hope to hear from you soon. Thanks

Club World Casino 8 years ago

king57

9 years ago

10/10

Been playing with CW for many years and never had an issue. Payouts are quick and easy! I don't even consider playing elsewhere.

The mobile playform needs more games and a heads up when they are updating would be nice.

Hello KING57, Firstly we would like to thank you for your feedback it’s very much appreciated, in addition it’s extremely important for us to ensure that our customers enjoy their experience and we’ll do our utmost to ensure this is the case. In regards to notifying our customers of any new game updates on mobile we can of course look into this, we have in fact just spoken to the relevant department that deals with this area and they’re going to look into setting this up for our customers. If you have any further feedback for us we’ll happily review it and see what else can be done to make things more beneficial for our customers. As always, take care and hope to hear from you soon! Thanks

Club World Casino 8 years ago

Inactive user

9 years ago

1/10

I love the games and I have hit and won at Club World a few times.

Well after I hit they closed my account. Nearly a year later they finally said that was a mistake they do not close accounts for customers that are just positive against the casino. So they reopened my account. Again because I won I was not allowed to use any bonuses anymore. Apparently they just take things away until the odds are so stacked against the player they do not come back. Might as well close our accounts.

Meanwhile from legitimate play I had accrued $37,000 in comp points. But of course I was not allowed to redeem any comp points either. So you can play here but if you win...no bonuses...you will be excluded from using comp points you earned legitimately through play and you will be limited to base deposits only. Sounds like a blast doesn't it...an RTG casino with no comp points and no bonuses. Again this is essentially the same as closing a user's account...no difference.