Sportuna Casino - Missing wins from bonus rounds

RESOLVIDA

Informação da reclamação

Cassino em disputa

Sportuna Casino

Motivo

Saldo ausente

Valor

kr 5672

Stianhes Noruega
há 1 ano

1 spin left in bonusround in these 6 slots. When there was 1 spin left, the text come with it has failed. When tried to go into the slot again, the bonusround was away and no win into my player account.

Have talked much with support and they "have it in relevant department".
- I have contacted with livesupport and many emails, and they dont reach out and care nothing.
Also sent the information to Thunderkick.

Info:
1) Time and date: 24/12-2023 02:44
Bet amount: 20nok
Name of slot: Flame Busters
Total amount of missing win: About 200-400nok
Bet/transaction ID: 262.1076929501

2) Time and date: 21/12-2023 02:41
Bet amount: 20nok
Name of slot: Rocket Fellas Inc
Total amount of missing win: About 200-600nok
Bet/transaction ID: 262.1076922029

3) Time and date: 24/12-2023 02:40
Bet amount: 20nok
Name of slot: Not Enough Kittens
Total amount of missing win: About 200-400nok
Bet/transaction ID: 262.1076918545

4) Time and date: 24/12-2023 02:37
Bet amount: 20nok
Name of slot: Wild Heist at Peacock Manor
Total amount of missing win: About 2600nok
Bet/transaction ID: 262.1076912865

5) Time and date: 24/12-2023 02:33
Bet amount: 20nok
Name of slot: Riders of the Storm
Total amount of missing win: About 2500nok
Bet/transaction ID: 262.1076906409

6) Time and date: 24/12-2023 02:19
Bet amount: 20nok
Name of slot: Arcader
Total amount of missing win: About 200-400nok
Bet/transaction ID: 262.1076871309

AskGamblers
há 1 ano

Dear Sportuna Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
há 1 ano

Dear all,

This complaint has been reopened as per Sportuna Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Stianhes Noruega
há 1 ano

Thank you AskGamblers, they have now credited 5672 NOK at least (and now also with still no email or contact) But appreciate they did the right thing in the end - thanks to you.

AskGamblers
há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sportuna Casino Reclamações

  • 6 de 6 resolvida
  • há 1 dia resposta méd.
  • há 4 dias vida útil méd. da reclamação
  • 16,906 USD valor médio

Problema com Sportuna Casino?