Queja #33 Sportuna Casino

Casino Failing to Process Withdrawal

Por Jere P.

hace 1 mes

I made a deposit on April 4, 2026, to claim a reload bonus at the casino. I deposited €200 and received a bonus of approximately €180. I successfully completed the wagering requirements in full and ended up winning a total of €15,401.

Immediately after completing the wagering, I requested a withdrawal. The casino allows a maximum withdrawal of 500 USDC per transaction. Since April 4, I have been waiting for my first withdrawal to be processed, but nothing has happened so far.

I have contacted customer support multiple times regarding this issue. Each time, I have received the same response: “There is a delay with withdrawals, but there is no need to worry.” However, according to the casino’s own terms, withdrawals should be processed within a maximum of 3 days. I have now been waiting for nearly 20 days without receiving a single payout to my wallet.

The casino has not proactively communicated anything about this delay. The only responses I have received have been when I personally reached out to them.

From a player’s perspective, this situation is completely unacceptable. Considering the size of my winnings, the process feels extremely slow and unreasonable. At this pace, it feels like I could still be waiting for my money well into 2027.

I kindly request that Askgamblers assist me in resolving this matter and help expedite the withdrawal process, as this level of delay from the casino is highly irresponsible.

Casino en conflicto Sportuna Casino

Motivo Pago retrasado

Cantidad €15401

Discusión

AskGamblers

• Support Team

hace 4 días

Dear all,

This complaint has been reopened as per Sportuna Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 4 días

Dear Sportuna Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Jekkupekka

• Finlandia

hace 1 semana

Hi. I have already sent you a selfie with my passport and your website in the background twice. I also checked myself that everything in the photo is clearly recognizable. I am now sending a new photo and will try to take it even better. However, I still cannot upload anything to your website again…

Sportuna Casino

• Representative

hace 1 semana

Dear Jekkupekka,

Thank you for your patience while we processed your verification documents.

Following a review by the relevant department, we are pleased to inform you that the documents you previously provided have been successfully approved and accepted.

To finalize the verification of your account, we just require one last document. Please provide a high-quality selfie of yourself holding your physical ID, ensuring our website is clearly visible on another screen in the background.

When taking the photo, please ensure that your face and the ID are completely in focus, all details on your ID are fully legible, and the website can be easily identified behind you.

Please upload this photo directly through your account profile at your earliest convenience so we can complete this final step for you.

Best regards,
Sportuna Casino Team

Estadísticas de quejas de Sportuna Casino

Resueltas 11 / 12

Cantidad promedio $20,128

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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The attached screenshot is from today, 05.06.2026.

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