Hello, I had submitted a withdrawal request worth 17$ of LTC (litecoin) on 23rd April, 2024. After 2 days, I contacted live support and they said the withdrawal takes max 3 days to reflect in my account. So I waited and it's been 4 days. I contacted them again and they said its unusual and we are trying out best to withdraw but the withdrawal still doesn't come. I'm waiting since last Tuesday and haven't received the money yet.
Informação da reclamação
Hi SUMEET347,
We are sorry to hear you are experiencing issues with withdrawing, we are looking into this now to find the solution.
Please could we take your PowerUp Casino Username?
Kind Regards,
PowerUp Casino
Dear PowerUp Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hi Askgamblers team,
Data requested has been received thank you, reason for this was because the support team could not find the mentioned player. but will try again with the date provided.
Kind regards,
PowerUp Casino
Hello, i have still not received the withdrawal. It is still showing pending. Kindly process the withdrawal quick because its been 9 days. I have attached the screenshot of the pending withdrawal.
Hi SUMEET347,
We apologise for the time it has taken and the inconvenience it may have caused.
We can now confirm your withdrawal has been completed today, please check and confirm all is good with the transaction.
Kind Regards
PowerUp Casino
Hello, i received the withdrawal. Thank you so much Askgamblers team and powerup casino for helping me out. Im satisfied with this case and now you may close it.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
PowerUp Casino Reclamações
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