PowerUp Casino - Verification and withdrawal going on for days

Dear @hawar93,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

the total amount 3400kr

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per PowerUp Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

Thank you for contacting us.

Kindly be informed that we are reviewing your query with the relevant department and we will respond you as soon as we receive an update.

We appreciate your patience!

Sincerely,
PowerUP Casino

Dear Customer,

We would like to inform that your withdrawal of 3400 NOK was successfully paid.
Thank you for your patience!

Sincerely,
PowerUP Casino

That was said from 28th July and then i still did not receive the money, after i tok contact with the support and they told me to verify first then i should be able to get the money after a long time off process then i got verified and now still not received any of my money. If you meant that it has been paid now at the moment, then also still not received anything.

Dear Customer,

The withdrawal was paid recently, we are checking with the payment provider in order to provide you with the reference number.
We appreciate your patience!

Best Regards,
PowerUP Casino

I still have not received anything.

Dear Customer,

The previous withdrawal was canceled by the payment provider and we sincerely apologize for that.
However, we initiated a new withdrawal again and we are glad to inform that your payment of 3400 NOK has been successfully paid today.

Thank you for your patience!

Best Regards,
PowerUP Casino

What a waste of time it has been, and in the end the casino just sent it to another account which i never did deposit with. After this long time it took for me to receive my money and the casino sent to another account. I will rate this very bad and never come back again to this casino.

Dear Customer,

We would like to once again inform that the previous withdrawal was canceled by the payment provider and therefore it was unsuccessful.
We apologize for the inconvenience this may have caused you!

However, we’re glad to know that you have now successfully received your payment.

We appreciate your patience and understanding.

Best Regards,
PowerUP Casino

Dear @hawar93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.