PowerUp Casino - PowerUp not paying 3500 EUR don't know why

Hi Lamyai555,

We're sorry to hear about your negative experience with your withdrawal and our support when you've tried to resolve it.

We are looking into this now and as soon as we have an update from our support team we will share it with you in this channel.

Thank you in advance for your patience.

Kind regards,
PowerUp Casino.

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Lamyai555,

We would like to kindly request that you provide us with the requested documents in order to complete the verification as soon as possible.

Here's the link for documentation: https:­//p­owe­rup­cas­ino.co­m/e­n/a­cco­unt­/do­cum­ent­-ve­rif­ication

Thank you in advance.

Kind Regards,
PowerUp Casino Team

Dear @Lamyai555,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the PowerUp Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I have used verification link to upload the requested docs and had to do a scan of mu face.
The only issue I have is when trying to upload the JPG file of my proof of address the online system gives an error and I emailed therefore the doc to their support team which after 48hrs still haven't replied.

I would appreciate if the casino representative can take action to get my account verified now as I have sent all requested docs.

Dear all,

This complaint has been reopened as per PowerUp Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Lamyai555,

Sorry for the delay, we've faced some communication issues and needed to reopen your complaint. I appreciate your patience.

Can you please provide us your player's e-mail account at PowerUP Casino, so we can check the status of your account and help you with this request?

Also, can you please confirm if you were able to complete your withdrawal?

Thank you in advance.

Kind Regards,
PowerUp Casino Team

Dear PowerUp Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for your advice. We will be aware about this information next time.

We are already verifiying Lamyai555 account and we will answer as soon as possible if there is anything pending or not.

Kind regards,

PowerUP Casino Team

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We are still waiting for a properly response from our support team to resolve this issue as soon as posible.

I appreciate the patience and I hope to come back with updates soon.

Regards,

PowerUP Casino Team

Dear all,

This complaint has been reopened as per PowerUp Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Lamyai555,

We have recently sent you an email regarding your verification:
In order to proceed with the verification of your account we kindly ask you to upload the requested documents through our website.

You can find the Verification page on your profile as well as the relevant documentation required to complete the process.

In the event of facing tech issues in uploading files, you may send what requested via e-mail to our support.

Thank you for your understanding.

Best regards,

PowerUp Casino team

Dear @Lamyai555,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the PowerUp Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.