Reclamação #112 Cassino NetBet

NetBet Casino - £17,000 win unfairly confiscated

Por Arron B.

há 10 anos

Net bet from 25th December 2015 were running a promotion where if you deposited 7 days conescutviely would receive a 200% bonus up to £2016.

I didn't automatically get the bonus but had an email with the code to enter so I withdrew the funds I deposited in order to be eligible and deposited £1,000 and after entering the code was given a £2,000 bonus.

As balance betting does not break their terms of conditions of bonus abuse (I have done this several times before and had withdrawals through), I bet the full £3,000 on 1-6 on Roulette and I won.

Following that, I went on the cashier page of my account and looked on Active Bonus to check the wagering was £80,000 as had been originally stated in their terms. There was no active bonus though, so I spoke to Live Chat on 2 separate occasions (see attached screenshots) and was told I was fine to withdraw even though I knew this would cause complications.

I am not being unreasonable here whatsoever, and will gladly fulfil the wagering requirements if Net Bet could sort out their bonus system, however because they have messed up, they have confiscated the winnings and refunded my deposit of £1,000 so they have stole £17,000 off me.

Cassino em disputa Cassino NetBet

Motivo Pagamento negado

Valor £17000

Discussão

AskGamblers

• Support Team

há 10 anos

Based on player's last post AskGamblers Complaints team consider this case as Resolved as the disputed funds which were previously confiscated have been duly returned to player's account. We wish good luck to the player with the remaining wagering requirements and also remind that this case could be reopened in case of future troubles with potential withdrawal request.

The case is now officially closed.

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• Reino Unido

há 10 anos

I can confirm the funds have been added back to my account. I will update once the withdrawal is processed assuming I make a profit after the wagering.

Cassino NetBet

• Representative

há 10 anos

Hello again,

I can confirm that the funds have been credited back to your casino account balance, so that you can complete the wagering requirements.

Have a nice afternoon!

Best regards,

Melanie

Customer Support Manager

Cassino NetBet

• Representative

há 10 anos

Hi,

I have personally looked over your case and consider that crediting back the removed funds on your balance, allowing you the chance to complete the wagering requirements is a fair solution to this problem.

I am also pleased to let you know that the technical issue that caused this misunderstanding has been fixed.

Therefore I can confirm that our technicians will readjust your balance shortly.

Thank you for your understanding.

Best regards,

Melanie

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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