NetBet Casino - Kept deposit and withdrawal

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

No updates

Dear SBLAIR,

We understand your frustration and we sincerely apologise for the inconvenience you've experienced.

Upon careful review of your account and the documents provided, we regret to inform you that your verification documents did not meet our verification criteria. Consequently, your withdrawal request has been canceled and your account will remain closed.

Rest assured, we have communicated our decision to the AskGamblers team and we are fully prepared to cooperate should you choose to escalate this issue further to IBAS.

We understand the significance of this situation and the impact it may have had on you and we once again apologise for any inconvenience this might have caused.

Thank you for your patience and understanding.

Best regards,

The NetBet Team

Yet the documents were verifiable in order to deposit!!! You've not just kept my withdrawals you've kept my deposits!!

Dear SBLAIR,

While your driving license was indeed verified for the deposit, additional documents were required for the withdrawal process. Unfortunately, these additional documents did not meet our verification criteria.

We genuinely understand your frustration and sincerely apologize for any inconvenience this has caused you. We recognize the importance of transparency and regret that we're currently unable to provide more details regarding this issue. However, as previously mentioned, please rest assured that we are fully committed to cooperating should you choose to escalate this matter to IBAS.

Thank you for your cooperation and understanding.

Best regards,

The NetBet Team

Stop with these perpetual lies.
Firstly it wasn't just my driving licence which was verified it's was my license, bank statement and my card front and back.

Secondly you didn't request for documents for withdrawal as per attached you actually tried to process the withdrawals twice ( so I was obviously fully verified) however this was after I had told you that my card was temp blocked (it's now unblocked) I therefore provided you with an alternative bank account for withdrawal to made into which I was a joint ACC holder over however you would not ascertain this and have used this as an excuse to confiscate my winnings and withdrawals.
Even so it's against the gambling commissions guidance to ask for more documents on the bases of a withdrawal being requested.
I want you to retract your above statement which states that you asked for documents to process the withdrawals and it is not true, this kind of manipulation undermines gambling in this country.
I was not fully verified then why did you try to process my withdrawals?
You are trying to keep everything simply because my card was temp blocked so could revive WITHDRAWALS which voiced back - my account is now unblocked so you can reconvene with the withdrawals.
What you are doing is emphatically wrong.

I attached evidence

Dear @Sblair,

Rest assured that the AskGamblers Complaint Team is in contact with the NetBet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Thanks, if my card hadn't been temporarily blocked this wouldn't be an issue. If I had waited for it to be unblocked I would have received my winnings.
Just because I tried to provide them with an alternative bank account they have confiscated everything.
Regardless my bank account that I used to deposit is now unblocked so I don't understand why they the can't continue with their original process of processing my withdrawal when it will now work.

Thanks

Then won't reply to my list response because everything that I've said is true.
Instead they will just keep in saying they "understand that it's frustrating" but won't give any details. This completely damages the reputation of the industry. Who is going to open accounts when they are allowed to deposit but can't withdraw. It's a ludicrous situation.

Dear Sblair,

We're actively communicating with the AskGamblers Complaint Team and an update on the dispute will be provided shortly.

Thank you for your patience and understanding throughout this process.

Best regards,

The NetBet Team

My MP Christine jardine has sent you an email after I met her in personal I have done nothing wrong

Dear @Sblair,

Apologize for waiting. Updates will be provided very soon.

Thank you for your patience.

My mp as per attached has written to netbet yet they refuse to engage with her due to data however I have authorised her to discuss the situation. That is what mps are for to represent their constituents.
This highlights the inconsistencies with netbet they say they can't discuss with my own member of parliament due to data but will discuss the situation with ask gamblers.

Thanks

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the NetBet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Only reply I get is that they won't speak to my mp even though I've authorised them to discuss it.

They have stolen my money and manipulated regulations to rip me of and profiteer from it.

Absolutely disgusting the way they have treated me.

Dear all,

This complaint has been reopened as per NetBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Unfortunately I don't believe netbet want a resolution other than to do nothing, I have had numerous copy and paste emails from their team saying that they understand my frustration but nothing will change. They are justing playing with me now and I suspect that they want this remained open for when ibas give a response which they are forcing me to go through (which every absurd and manipulated customer needs to go through). Netbet have absolutely no intention of sorting his out,.they are purely only reopening this to protect their own reputation and treat me like dirt
£950 they took from me as I was verified, they then allowed 8 hours of uninterrupted game play and have kept my 2.4k withdrawal. It's horrible behaviour. They refuse to engage my with MP as well. It has been an absolutely horrendously experience.

Dear Sblair,

We apologize once again for the experience you've had. This is certainly not the level of service we aim to provide to our players.

We have been in communication with the AskGamblers team and IBAS, sharing our stance and providing them with all relevant information regarding this case.

Currently, we're waiting for the decision of the AskGamblers team following their review of our case.

Thank you for your understanding.

Best regards,

The NetBet Team

Can askgamblers see that netbet only car about one thing? Themselves.
They will not liaise with my mp saying it's due to strict data regulations even though I've authorised it but they will quite happily share data and discuss matter with askglambler and ibas. They simply are only trying to protect themselves unwilling to speak to my mp or me. This is a company that has accepted £950 from me and kept £2.4k in withdrawals..it's disgraceful behaviour. They have have asked you to reopen this for no other reason than to protect their own reputation and then have sent a response which is the same response as all their others, copy and paste jargon that provides no help. It's disgraceful.

Dear @Sblair,

Rest assured that the AskGamblers Complaint Team is in contact with the NetBet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear Sblair,

Thank you for your patience regarding this process.

We're currently awaiting the decision of the AskGamblers team following their review of our case.

To provide you with more clarity, according to Section 12.7 of our Terms and Conditions, accounts that fail verification checks will remain suspended until verification is satisfactorily completed, with funds being withheld during this period. You can review this section here: https:­//c­asi­no.n­et­bet.co.uk­/he­lp/­ter­ms-­and­-co­ndi­tio­ns/­ter­ms-­con­ditions

However, as the documents provided did not meet our verification criteria, the account will remain closed. Consequently, we've decided not to proceed with any payments, including refraining from issuing a refund of your deposits.

This is our current stance and we're awaiting the decision of the AskGamblers team.

Thank you for your understanding and cooperation.

Best regards,
The NetBet Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that NetBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear all,

This complaint has been reopened as per the submitter's request since the Player got the final ruling form the Regulatory body, and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello,

We are currently checking with the ADR and will update this complaint shortly.

Best regards,

The NetBet Team

The ADR has called your compliant measures perverted, which it is. You accept deposits without any questions then try to withold deposits after you have confiscated winnings because you you decide you try and manipulate compliance.
Your a joke