Reclamação #319 Cassino NetBet

NetBet Casino - Delayed withdrawal without any contact from the casino

Por Rmin

há 2 anos

Reason for the complain: Delayed withdraw, no contact from the casino.
Withdrawal date: 20/03/2024
Amounts: 10.000e x 5 times minus the handling fees of -1.5%, 49.250e in total. ( max limit for bank transfer is 10000e each ).

The handling times in user agreement is maximum of 7 days and it's been 14 days and I haven't heard back from the casino not once and the withdraws are still in the processing state.

I have contacted the customer service multiple times and I been told that normal withdrawal time is two days and in my case because of the large amounts it could be day or two longer. I also confirmed that my account is verified and the delay is indeed in the payment departments end.

I have submitted the KYC requests before ( a month ago ) when I made a couple withdraws with a total amount of nearly 20.000e. Those were handled in a acceptable time frame of two days.

*Attached files ( Private these )
- Pending withdraws.
- 2 screenshots of e-mail requesting KYC. ( Dated 16.2.2024 )
- Screenshot of a succesful withdrawal after submitting KYC. ( Dated 17.2.2024 )

- Contacting live support for the first time ( 21.2.2024 )
Chat is in Finnish but I can translate if needed, basically the support told me that it takes normally 1-2 days to handle the withdrawal requests, but in my case It could take a couple days more because of large amounts.

Cassino em disputa Cassino NetBet

Motivo Pagamento atrasado

Valor €49250

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rmin

há 2 anos

The withdrawal was indeed verified and paid out in 04.04. as stated. I just expected some sort of contact from casino side if the withdrawal is delayed for some reason.

I'm satisfied with the result, case can be closed!

Cassino NetBet

• Representative

há 2 anos

Dear RMIN,

We sincerely apologize for the delay in processing your withdrawal and any inconvenience it may have caused.

Please note that due to the larger amount, additional verification procedures were required, which contributed to the extended processing time. However, rest assured that we have expedited the process to ensure the prompt release of your funds.

Upon reviewing your case, I can confirm that your withdrawals have been processed from our end today.

Please allow 1 to 8 business days for the funds to be credited to your account, depending on your bank's processing times.

Once again, we apologize for any inconvenience caused by the delay and we appreciate your patience and understanding.

Best regards,

The NetBet Team

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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