Reclamação #293 Cassino NetBet

NetBet Casino - Account with a balance of 30k dollars closed for 30 days

Por RICARDO R.

há 4 anos

First I want to apologize if in my writing I do not use the correct terms, my language is Spanish and I rely on a translator

Hello Askgamblers team, I request your help to intervene with the casino https: //casino.netbet.com.mx/

I have completed all the verification processes including the call for the interview by phone, however my account remains closed in which I have approximately 30k dollars

[08-SEP-21] *

On Wednesday, September 8, I registered at the casino
https://casino.netbet.com.mx/
*(ATTACHED IMAGE NUMBER 1)*

I sent my documents to verify the account after having registered, I sent my INE (official identification in my country), photograph on both sides in high quality, proof of address and a couple of captures within the My bank app where you can see the card With which I usually deposit (it is a digital card) and an account statement of the same card, immediately afterwards I went to the cashier area and made a first deposit for the amount of $ 17,824.00MXN approximately $ 870 USD, * (ATTACHED IMAGE NUMBER 2) * I had the misfortune to lose so I made a second deposit this time in the amount of $ 20,000.00MXN approximately $ 978 USD * (ATTACHED IMAGE NUMBER 3) *

After the second deposit I went back to the document loading area and this time I sent screenshots of the charges made on the site.
* (ATTACHED IMAGE NUMBER 4) *

After a good winning streak accumulates a total of $ 700,000.00MXN approximately $ 34,000.00 DOLLARS

I went to the cashier area to request the withdrawal of the funds and the requests were registered correctly
* (ATTACHED IMAGE NUMBER 5, 6, 7) *

* [09-SEP-21] *

The next day when trying to log in to check the status of the requested withdrawals, access was denied, which allowed me to see only the following message: This account has been banned from our website. * (ATTACHED IMAGE NUMBER 8) *

I received an email requesting the documentation for the verification of my account, since I had already uploaded everything required through the documents area.
* (ATTACHED IMAGE NUMBER 9) *

however, I responded to the email by sending everything a second time
* (ATTACHED IMAGE NUMBER 10) *

* [10-SEP-21] *

They requested the documentation for the third time, my official identification had not been accepted because my date of birth does not appear, which is not true, since that information does come in it without taking into account that it is the only official document that is used in my country for banking procedures and other processes that require identity validation. Additionally, they requested a form with additional data that had to be filled out by me.
* (ATTACHED IMAGE NUMBER 11) *

I proceed to send the form and a second identification on this occasion my driver's license

* [11-SEP-21] *
I receive another email requesting a statement from the bank of my choice for the receipt of funds
I immediately send it
* (ATTACHED IMAGE NUMBER 12) *

* [12-SEP-21] * - * [03-OCT-21] *

During this period of time there was an exchange of emails because they gave me an estimated response date and when I arrived I wrote to them requesting information from my process and they postponed the resolution date

* [04-OCT-21] *

I received an email requesting a selfie along with my ID and my phone number for a verification call
* (ATTACHED IMAGE NUMBER 13) *

After sending the required information, I was informed that I was waiting for the call

* [07-OCT-21] *
Report not having received the call and the response was as follows: this is because the telephone verification sector has a technical problem in its tools that makes it impossible to call it at this time.
* (ATTACHED IMAGE NUMBER 14) *

* [08-OCT-21] *
I finally got the verification call and everything was answered correctly

* [09-OCT-21] *
30 days have passed since I opened my account and tried to make a withdrawal
After completing all the verification steps including the phone call, I am not allowed to enter my account or be able to access the 30k dollars that I have in it

Thanks for reading I wish you an excellent weekend

Cassino em disputa Cassino NetBet

Motivo Encerramento de conta

Valor $32706.68

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

RICHCALDERON

• Mexico

há 3 anos

Good morning to all.

A few months have passed since NETBET determined and made public that the winnings of 32K dollars would be annulled based on its terms and conditions, generating the judgment of my case and the closure of this complaint in its favor.

Honestly, during this time, I always intended to request the reopening of the case to provide a final update and make clear NETBET's intentions to try to cancel a legitimate prize, but for some reason and lack of time, I did not.

Everything changed a few days ago because I entered ASKAMBLERS with the intention of finding a new casino in their recommendations and accidentally found my complaint, after reading NETBET's behavior chronologically I revived that feeling of helplessness that I experienced at that moment that reminded me of my promise to share the final resolution with the intention that if in the future any other player finds himself in the same situation as me, this will help him not to lose heart and try to fight until the end. last instance.

This update became a priority!

FINAL UPDATE NETBET CASINO LIQUID MY PRIZE

-(LAST DAYS OF NOVEMBER 2021)

As I mentioned in the past, my lawyers and I needed NETBET to grant the sentence against me in order to start the legal process, which was granted on November 3, 2021, I immediately contacted the regulatory body in my country called ' ´SECRETARY OF GAMES AND SORTOS´´ the formal complaint was filed against the company BUEN MAZAL DEL NORTE, legal representative of NETBET and as incredible as it may seem, the response was almost immediate.

A few days later, NETBET contacted me to inform me that they would send a representative to the city where I live to deliver my winnings. It seems that the consequences of a formal complaint against a casino's license number are serious, which caused a change. NETBET radical attitude.

They went from having a definite decision to cancel my award to actually being interested in paying me to the point of getting a representative to fly to where I live to collect my signature that would release them from my grievance. In a matter of days, the NETBET representative traveled to my city and we agreed to meet at a coffee shop inside a shopping center.

After signing multiple documents where I agreed to withdraw my complaint before the regulatory entity, they gave me a check for the amount of $669,368.03MXN, which is equivalent to 32706.68 DOLLARS at the current exchange rate of the company ´´BUEN MAZAL DEL NORTE´´

The netbet.com.mx domain is operated by the company “Buen Mazal del Norte, S.A. of CV”,
operator of “Pur Umazal Tov, S.A. of C.V.” under permission DGJS/DGAFJ/DCRCA/P-03/2014,
with authorization from the General Directorate of Games and Raffles DGJS/393/2018 and DGJS/683/2018.

With complete certainty, if I had thrown in the towel at the time that NETEBET declared that my prize was canceled as a final decision, all that money would have been lost, for that reason I want to invite the player who reads this and is in a similar situation not to give up and try to fight , THE CASINO DOES NOT HAVE THE LAST WORD´´

ASKGAMBLERS TEAM THANK YOU FOR EVERYTHING, THE WORK YOU DO HELPING THE PLAYERS IS ADMIRATION I WISH YOU A LOT OF SUCCESS

AskGamblers

• Support Team

há 3 anos

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 4 anos

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that NetBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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