Reclamação #315 Cassino NetBet

NetBet Casino - Withdrawal not processed since February 10th

Por kalaniat

há 2 anos

I made a withdrawal from Netbet Casino on 10/02/2024 for £164 and £74.92

I received an email confirming my withdrawal.

After 2 weeks I did not receive my withdrawal.

I didn't receive any notification about the request for documents but I decided to send my documents to them by email and via upload document. I waited another week but the withdrawal is still pending.

I contacted live support and they asked me to send a new photo ID and selfies.

I sent them a new photo of my ID and selfies.

After another week I still haven't received my funds.

Please help me with this issue

Cassino em disputa Cassino NetBet

Motivo Problemas de verificação

Valor £238.92

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @kalaniat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the NetBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Cassino NetBet

• Representative

há 2 anos

Dear KALANIAT,

Upon reviewing the documents submitted yesterday, it appears that these are the same ones provided a few days ago. As mentioned by our Customer Support team via email, we require additional documents to proceed with your request.

Could you please check your email for instructions and provide us with the additional requested copies at your earliest convenience?

Thank you for your cooperation and prompt attention to this matter.

Best regards,

The NetBet Team

kalaniat

há 2 anos

Hello. Today I sent the requested documents to your support email (12th and 14th of March)

Sent a new selfie and a new photo of my ID

AskGamblers

• Support Team

há 2 anos

Dear @kalaniat,

The AskGamblers Complaint Team is kindly asking you to assist the NetBet Casino team further and send the required verification paperwork mentioned in the emails you received from the casino on 12th and 14th of March.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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