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Hi there,

Thanks for reaching out. Please note that the remaining balance in your account has been processed for a cashout and you will have it in your Ecopayz account very soon. Apologies for this - after processing the first cashout, we should have processed a second one but we didn't for some reason. It is our mistake and we apologise for it.

Kind regards

Cobracasino

Dear @GA007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.