First of All I signed up through Askgamblers Back in August and they were offering 20 no deposit spins on sign up. Live Chat said no there is no such promo and they cannot issue the 20 sign up spins and they are not responsible for 3rd party site information, however the bonus is expired now, but was active at the time. I raised the 20 sign up spins issue with Askgamblers and they resolve it by Saying Cobra casino would contact relevant players who took the sign up spins and issue the 20 no deposit sign up spins - I am still waiting, but nothing. I decided to let this slide
2nd of all I received a promo for a first deposit bonus + 100% cashback! I claimed the code, made my deposit of 20 and could not get the bonus as skrill is excluded so I played with my $20 raw cash.
After I lost my $20, I contact live chat to claim my cashback but they refuse the cashback saying I needed to deposit minimum $100 to claim cashback and it cannot be added etc, I showed them the email that I can claim the cashback up to 20 in case I lose my deposit, but they refuse.
I find cobra casino is not following the promotion rules via email and did not honour the askgamblers 20 sign up spins at the time, which flag a red light to me. I think their promo's are misleading, and I am entitled to the 100% cashback as stated via email.
Please help resolve this.
Attached is the chat transcript and the promo offer - I wont even bother with those sign up spins, as they just do not care about new players.
Informação da reclamação
Hello
This request can be resolved, the 20 spins were added as well as the 20 cashback was added succesfully now.
We can close the complaint.
Thank you Askgamblers and Cobra casino for such a quick response and honoring this complaint.

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Cobra Casino Reclamações
- 9 de 9 resolvida
- há 2 dias resposta méd.
- há 1 semana vida útil méd. da reclamação
- 2,771 USD valor médio
-
Resolvido
Cobra Casino - Nightmare verification
$2,200
Resolvido
Cobra Casino - Nightmare verification
So I signed up for cobra casino and made a $50 e-transfer deposit. I won 2200 and went thru all the proper procedures to be able to prove I made the ...
-
Resolvido
Cobra Casino - Stalling withdrawal of €1,450 despite account being fully verified
€1,450
Resolvido
Cobra Casino - Stalling withdrawal of €1,450 despite account being fully verified
Cobra Casino have been stalling my withdrawal of €1450 for over 4 days now. I am fully verified (see supporting evidence). I have been on chat ...
-
Resolvido
Cobra Casino - Casino does not provide any additional information
$317
Resolvido
Cobra Casino - Casino does not provide any additional information
Hello. I passed the verification at the casino and wanted to get the first withdrawal. $500 it is withdrawal limit. Out of $817, I got 500. My casino ...
-
Resolvido
Cobra Casino - Technical issue on NetEnt game at Cobra Casino
Resolvido
Cobra Casino - Technical issue on NetEnt game at Cobra Casino
I played a series of live black jack games at Cobra Casino. One of the games had a technical issue where there is prompt saying players have to wait, ...
Problema com Cobra Casino?