Cobra Casino - Technical issue

Hello MACBHU,

Thank you for your feedback and contacting us through AskGamblers.

I would like to assure you that we are aware of the situation and we're throughly investigating it.
We apologize for any inconvenience caused or delays from our replies!

Please, rest assured that we will inform you as soon as possible.

Feel free to write to [email protected] for further inquiries, I will reply as soon as possible.

Sincerely,
Liz @ VIP Manager Cobra casino

Dear MACBHU,

Just to let you know we are still investigating the issue. I will let you know immediately once we have full resolution. Thank you in advance for your time and cooperation.

Sincerely,
Liz @ VIP Manager

Dear @Macbhu,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

After two weeks of writting emails and searching for answers Cobra Casino has solved the issue on my withdrawal method site on my account. My deepest regret is there is nothing more to withdraw. As soon as they saw me loosing money they put the skrill back up again running on my withdrawal site. Pretty clever…i may say..once a gambler always gonna be a gambler until there is nothing more to gamble .
So for you people out there…watch out. This cobra casino based in Curacao are just hustling for ur money. Once again…one of my biggest regrets in life.i wish i just lost from the start.

Dear @Macbhu,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.