Cobra Casino - Withdrawals keep being rejected

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cobra Casino

Valor

$ 9000

Postado em 25 de maio de 2024

I’ll start this off by saying months ago, I blocked myself from gigadat. This shouldn’t be an issue as there are many ways to deposit / withdrawal from casinos.
I made a deposit to cobra casino, requested e-transfer from the company called Loonio and won over 9k.
I went to withdrawal the same way (e-transfer) and was declined as Cobra casino used gigadat. That’s fine, I messaged them and was advised to try a bank transfer. I did this, that also got rejected. I was asked to try a different bank account of mine, I did this as well and also got rejected from the casino.
I’ve been in contact with someone, but I am not any where closer to getting my ANY amount of money deposited into my bank account and have not been receiving much insight or advice on how to proceed.
My account is fully verified and all money is available to withdrawal, the casino is keeping it from me. I’ve asked them to use Loonio, as I’ve reached out to them and they accept the e-transfer and will gladly send me my money. Just looking at advice on how to proceed with this as I feel like the casino is not doing their part and they are not wanting to pay out.

Postado em 25 de maio de 2024

I have a pending withdrawal through MuchBetter now, just waiting until Monday to see if it is accept.

Postado em 26 de maio de 2024

Hello Cassandra,

My name is Liz and I am the Head of VIP for Cobra Casino, thank you for taking the time to leave your honest review!

I am very familiar with your case, allow me to assure you that, we have absolutely no interest in not processing your withdrawal or holding your money.

We are very happy when a customer of ours is a winner and we do our best to process as soon as possible. Annie your Personal Account Manager is handling your case with our Payment provider department.

Since you blocked yourself from Gigadat, we are doing our best to find the most proper solution for you as a cashout option, please, check your email tomorrow, you will receive more information from us.

I hope once we provide you with a resolution that we will close this case as resolved.

Thanks in advance for your time and cooperation!

Sincerely,
Liz @ Head of VIP

Postado em 27 de maio de 2024

Thanks for responding Liz.
I have completed the deposit through MuchBetter and requested a withdrawal through my MuchBetter account as well.
I have uploaded documentation of this current deposit, waiting to hear back.

Postado em 27 de maio de 2024

Hello Cassandra,

I am happy to let you know that your account has been verified, and your request has been processed!

We wish you all the best, and if you need any assistance, we are more than happy to help in any way we can.

Thank you once again for your time and cooperation.

Cobra Casino Management

AskGamblers
Postado em 27 de maio de 2024

Dear @Cassandrap11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Postado em 28 de maio de 2024

Everything has been resolved :)
My MuchBetter account was verified and withdrawals have started.

Thank you so Much :)

AskGamblers
Postado em 28 de maio de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cobra Casino Reclamações

  • 12 de 12 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,614 USD valor médio

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