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Hello Casino

7.9
CasinoRank Good
7.4
Player rating 35 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Live chat available 24/7
  • UK Gambling License
What we don’t like
  • Large number of restricted countries
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Norwegian, Finnish, German, Spanish, French, Portuguese

Established

2014

Licences

UK Gambling Commission, Malta Gaming Authority

Affiliate Program

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, Giropay, Neteller, Paysafecard, Skrill, TrustPay, Visa, WebMoney, MasterCard, Trustly, Sofort, dotpay, QIWI, Yandex Money, EPS, Klarna Instant Bank Transfer, Rapid Transfer, Interac

Currencies

British pounds sterling, Euros, US dollars, Australian dollars, Canadian dollars, South African Rand, Argentine pesos, Chilean pesos, Norwegian kroner, New Zealand dollars, Peruvian nuevos soles

Withdrawal Methods

Bank Wire Transfer, Neteller, Skrill, Visa, Rapid Transfer

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 3-5 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 48-96 hours

Withdrawal Limit

EUR 12,500 per week

Software

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Aristocrat, Leander Games, Thunderkick, Adoptit Publishing, AGS, Ainsworth Gaming Technology, Asylum Labs, Big Time Gaming, Blueprint Gaming, Barcrest Games, Betdigital, BlaBlaBla Studios, Bally, Bulletproof Games, Crazy Tooth Studio, Chance Interactive, Core Gaming, Cayetano Gaming, Concept Gaming, Elk Studios, Endemol Games, Eyecon, Electric Elephant, Foxium, Fantasma Games, Fuga Gaming, Felt Gaming, Games Warehouse, GreenTube, The Games Company, Games Lab, Hacksaw Gaming, High5Games, Inspired, Iron Dog Studios, IGT (WagerWorks), Just For The Win, Kalamba Games, Lightning Box, Live 5 Gaming, Merkur Gaming, Meta GU, Magic Dreams, Multicommerce Game Studio, Nolimit City, Northern Lights Gaming, Old Skool Studios, Probability, Playson, Play'n GO, Push Gaming, Pirates Gold Studios, Quickspin, Rabcat, Realistic Games, Red Tiger Gaming, Relax Gaming, Revolver Gaming, Reel Time Gaming, ReelNRG Gaming, Reflex Gaming, Red7 Slots, Light & Wonder, Shuffle Master, Spike Games, Storm Gaming, Spieldev, Skillzzgaming, Sigma Games, Stakelogic, Slingo, Skywind Group, Snowborn Games, Side City Studios, Sthlm Gaming, Electric Elephant Games DON'T USE, Touchstone Games, WMS, Wild Streak Gaming, Wazdan, YoloPlay

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Hello Casino is an online casino that features a wide variety of games in a well-designed, easily searchable layout. It is powered by NetEnt, Microgaming, NYX Gaming group, Betsoft, Leander, Thunderkick, Aristocrat, Evolution Gaming. Many of the games can even be played on iOS and Android devices. Hello Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

For various commercial and regulatory reasons, Hello Casino does not accept players residing in certain countries including American Samoa, Belgium, France, Guam, Israel, Italy, Northern Mariana Islands, Netherlands, Spain, Turkey, USA, US Minor Outlying Islands and US Virgin Islands.

Virtual Games

Slots are a big part of the Hello Casino game library. Players will find more than 400 different video slot titles from big names like NetEnt, NYX Gaming group, Betsoft, Leander, Thunderkick, Aristocrat, all in a simple instant-play interface. Among the most popular games are Steam Tower, Twin Spin, Starburst, Gonzo’s Quest, and many others.

Players who enjoy the thrill of the tables will find several virtual card, dice, and roulette games at Hello Casino. Among them are Multi Wheel Roulette and French Roulette, Blackjack and Pontoon, Craps, Baccarat, Sic Bo, Red Dog Progressive, Texas Hold’em Pro, Oasis Poker, and Caribbean Stud.

Those looking for something else will find a number of scratch games and keno games in the “Lottery” section, as well as four different video poker variants under “Other” available in both single-hand and multi-hand denominations.

Live Casino

If live games are more you thing then you can choose from a selection of live casino games like Roulette, Blackjack and Baccarat which can be played around the clock.

Mobile Gaming

Players at Hello Casino have the ability to play many of the site’s top slots and games on the go. The site is compatible with the vast majority of iOS and Android devices, including both smartphones and tablets. Players just have to load the casino’s website on their device’s web browser to start playing right away.

Support

Hello Casino has associates available 7 days a week to help players with any questions or issues. Players can get in touch with them from 24/7 through a simple live chat interface, which allows most questions to be answered within just a few minutes. Outside of these hours, players can email the casino instead and expect a reply by the following day.

Security and Fairness

All of the pages on Hello Casino are securely encrypted with 256-bit SSL. The technology prevents anyone from being able to read sensitive information sent to the casino for personal or financial purposes, such as bank information, passwords, and other account data.

The games at Hello Casino have all been audited by trusted third parties to ensure integrity and fairness. As such, we are positive players can get a fair gaming experience here.

Player Reviews

7.4
35 reviews
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Player rating
charlie125125
3 years ago
9

(uk player) there live chat is good,the verification process was quick, the main reason i wanted to review this site is because of there withdrawal process when fully verified the withdrawals are processed for me instantly and the money is in my account (via debit card) around 24 hours later. This is the main site i now use. they also have an exelent selection of games except see below...

they dont have captain venture, dolphins pearl etc (the name of the provider excapes me) games i love but they do have everything else i like this is the only reason i have taken a star off my rating for them.

Message
aktham39
3 years ago
8

This is a nice casino to play in. I would recommend every player I know to try and see this site for themselves.

It is a very flexible one since they have a lot of games to choose from. You can even see which are the new ones and the high-rated games that is known for the fair odds it offers. You can even say that there is a focus for this site when it comes to player experience since they offer a strict rule in their customer service since their chat support is always available for you to use at any given time. They dedicate a lot of time to their customers just to give them the best experience.

I did not see many cons from this site but maybe they could improve their payment methods and add more of those rare payments so that they can attract a lot of players into the site. This should work well to help the site earn more visitors and who knows, this may even help them gain more revenue as well.

Another flaw that they could work on is the speed. The site is so slow when using it in the phone version. That makes it hard for players like me who are always on the go. This should be a priority for them since this is a key factor for many players who want to enjoy games with just a touch of their phones.

eliasx1
3 years ago
10

For me this is the best online casino I have ever play and it's not because of the winnings - its gambling.
When I loose and ask for a bonus they never say no!
I really appreciate this. Thank you Daniel and Luca. You are always helping.

The only thing I dislike is I cannot play some of my favorite games there
Like BTG games. That's the reason I play on some other casinos
But overall Hello Casino is the best for me.

Inactive user
5 years ago
10

HelloCasno has plenty of games to suit all tastes. My self I only ever play Live Dealer Roulette which they have a choice of two provider, so enough to be satisfied. They give bonuses but as I am a Gambler that never accepts then, I can not say if they are good or not. Deposits/Withdrawals methods are pretty standard. I use PayPal and my winning where back in my account within 6 Hours from pressing withdraw. This was my first visit to HelloCasino and a White Hat Gaming Limited Casino. The over all experience was positive so I shall use then again plus other under White Hat Gaming Limited.

eliasx1
5 years ago
10

One of the best casino I have ever played! They have all my favorite providers. Nice design. RTP is high on all providers. Fast Cashouts. Excellent and friendly service. I think I find my base casino.

The only thing that makes me sad is that they don't let me have their promotions in my country. And I can't find BTG Bonanza anywhere. Nothing bad to say about the casino just change the promotion rules.

norgetroll
6 years ago
10

THIS must be the best casino I have ever played on! Never have I met a casino that has a two stage complaint department. I had a "drunk" session, misclicked on a game during wager. WOn a lot, but winnings got cancelled. As a good will I got some of it back.

Respect
Norgetroll

Nothing.. Says that negative review shd have 150 characters or more? How can I fullfil that when there is nothing negative? Guess I could tell a joke or someth... Wait, there we go..

thewizard64
6 years ago
10

Wow best casino iv'e played on so far, I sent in my documents for verification and was verified within 24hrs. When my documents were accepted I made a withdrawal of $3000nzd from depositing $30, within 24hrs it was cleared from pending and within another 24hrs its in my bank via visa transfer waiting on my bank to clear funds. I was scared and certain they were not going to pay me, iv'e had bad experiences playing on other casinos where verification was a nightmare some took a week to verify and find ways to not pay my winnings. I was over the moon to see the funds in my bank account, I highly recommend this casino and they also have an awesome range of games. One happy customer :)

The only thing I dislike is the reality check thing every hour or so, it pops up then exits the game your playing other than that, this is the best casino iv'e played on.

Hello Casino
6 years ago

Hi Wizard64,

We're delighted to hear that you enjoyed playing at Hello Casino so much!

Please forgive us for the hourly reality checks, we are obligated by our regulators to do so.

Hope to see you back soon!

Best Regards,

The Hello Casino Team

dills25
6 years ago
10

One of the best online casino of white hat gaming so many providers and easy to search games every week they are sending new promotions I had a very good experience on hello casino and I will play there again and again, I am giving them 10 out of 10 :)
There is nothing I dislike.

Message
Hello Casino
6 years ago

Thanks a lot for your positive feedback Dills25!

We're very glad you enjoyed playing at Hello Casino.

Hope to see you back soon.

Best regards,

The Hello Casino Team

hidden85
7 years ago
10

I chose Hello! Casino mainly because I was looking for an online casino offering NetEnt games (I was particularly interested in roulette). Apart from that, I discovered a great deal of games (both slots and table), a variety of bonuses and offers, easy site-navigation and excellent and efficient Customer Support. I was worried (based on other player's reviews) about the withdrawal times, but all my withdrawals were made in a little less than 24 hours. All in all, I would highly recommend this Casino, in my opinion it ranks very high. I believe you won't regret it at all!

Nothing in particular, to be honest. Keep up the good work!

Message
Hello Casino
7 years ago

Hi Hidden85,

We're deligthed to hear you enjoy playing at Hello Casino!

Hope to see you back soon.

Kind regards,

The Hello Casino Team

ladylux
7 years ago
7

I have played on this site several times. The site has easy navigation with a great selection of games. Loyalty points rewarded and regular Promotions. Great Customer Support. Great Casino!!

48 hour withdrawal pending period although payment was in my bank account immediately after this period

Message
Hello Casino
7 years ago

Hi Ladylux,

Glad to hear you liked playing at Hello Casino!

Kind regards,

The Hello Casino Team

manohoebinknl
7 years ago
3

The casino itself is pretty good. Nice games. Some of nice game's are still missing like League of fortune, and all of the rhyming reels game's like Hearts n tarts, Jack and Jill and so on. But still very nice to play.

If you are a gambler and you have problems to wait for pending payouts then I don't recommend playing here.
I won over 1,000 euro and did a withdrawal, the pending withdrawal took so long that I every time refund the money to my account to play again. At the end I put all 1.000 euro back and lost it within 48 hours. I think if a casino see players doing this than they shut auto remove the withdrawal option. I really feel very sad that i lost all my money because it was to attractive to reverse withdrawal. And it is not only this casino, there are more casino's doing this. but there are also casino's that do it in 4 to 8 hours and than you are not able to withdrawal again.

Message
lijaba
8 years ago
2

good games and bonuses..................................................................................................................................................................................................................

After waiting for 7 days for a cashout to stop being 'pending' it was suddenly reversed into my account. I have contacted the support by email but have not received any answer yet. I mean there is no point playing if you do not have the chance to withdraw.

Message
Hello Casino
8 years ago

Dear Lijaba,

Our support department emailed you asking for KYC documentation when you first requested your withdrawal. However, you didn't send us any documents and thus we couldn't process the withdrawal which then automatically reversed after 7 days.

We emailed you again today to request KYC documentation. Only after we receive the correct documents we will be able to process your withdrawal.

Kind regards,

The Hello Casino Team

lillbovve
8 years ago
2

The design is awesome + the search function.
Many games.
The wagering requirements is not that high on bonuses.
Deposit methods.

Withdrawal methods.
Support.

The help and response you get is under all criticism. In my case it was about verification and withdrawal. While I applied for withdrawal, I submitted a verification document. Over 130h later I get the answer that they approved the verification, this is after I contacted the chat twice in the case. However, they have not approved the withdrawal, I contacted the chat saying it would take another 48h from then. Then 3-5 business days before the money is on the bank account. For me, this is the most important thing to do when doing a casino, hence the low score. I also think it's incredibly bad when you as a customer question what it takes that time? The answer is that there is a high load. Remember, it's the ones who wrote 48h! Then there is nothing they can do after it's been longer .... Had it been the contrary that I, for example, violated a rule, the same thing there. There is "unfortunately" nothing they can do there either.
No thanks. The grass is actually greener on the other side.
Thank you.

Message
Hello Casino
8 years ago

Dear Lillbovve,

Sorry to hear that the verification and withdrawal process took longer than normal. This was due to a temporarily delay in the processing of documents which is resolved now.

And we're very please to hear that you like the design, choice of games, low wagering requirements and variety of deposit option.

Would love to see you back playing at Hello Casino.

Kind regards,

The Hello Casino Team

ltjanari
8 years ago
2

Withdrawal system lacks majorly. South Africans can't withdraw as we do not use a IBAN number. Then I was told by Support to deposit via Skrill in order to get my money, did so and to my surprise I couldn't withdraw again. Support told me deposit again via a PC. After spending so much money at Hello casino I wasn't allowed to withdraw my money. I eventually played out everything and will not return to play at Hello casino again. Why allow South Africans to deposit money but make the withdrawal such a difficult process? I never get any emails on promotions, your casino hardly have promotions. I'm so done with this casino!

peterpierre311
8 years ago
1

Casino is great and site layout is fantastic, great choice of games etc. and easy to navigate.

Absolutely horrendous customer support. Submitted documentation for verification which takes two days, seriously. Came bank and said they needed more. I had already sent enough to steal my Ide a few times over. So then it takes another two days. Ridiculous when every other casino can do it in a few hours.

Support aren't helpful either. Customer support is everything.

Message
Hyena74
8 years ago
6

Well just signed to hello yesterday and first impressions are very good, first deposit I got chinned but second deposit with a 30% bonus has me still playing.

I havnt gone through the varification process yet but from above posts it shouldnt be too stressful, not bad array of games tho miss microgaming here and no search button for games.

This casino actually feels proffesional playing at it so I have high hopes fingers crossed

No microgaming games which would make this a 9 or 10 star casino and I had to ask where my free spins were instead of them being automatically there

Message
Hello Casino
8 years ago

Hi Hyena74,

We're delighted to hear that you enjoyed playing at Hello Casino.

And we're always on the lookout to expand our offer of games/software providers, so keep an eye out for new releases and I'm sure you will find what you are looking for in the near future.

Kind Regards,

The Hello Casino Team

Eagle
8 years ago
10

Website, support, payouts (speed), promo offers, cordiality, the way they treat a player.
An example of what a casino should be like to have happy customers.

Cannot think of any flaws. Really typing here only because I have to type 50 characters in the box.

Message
Hello Casino
8 years ago

Hi Eagle,

Glad you liked playing at our casino, hope to see you back soon!

Kind Regards,

The Hello Casino Team

raverbabe
9 years ago
8

Hello! is operated by the relatively new "Imperium Network Solutions" casino group, who seem to have sprung up out of nowhere but quickly established themselves with an honest and trustworthy bunch of multiplatform browser based casinos. I signed up at Hello! very soon after they launched after seeing banners on many affiliate sites offering fifty free spins on NetEnts Twin Spin with no wagering requirement and have since signed up at two more of their casinos, Spin Station and Reel Island, without any problems so far at all three.

I didn't do all that well with my fifty free spins but I blame NetEnt for that not the casino - I used to dislike Twin Spin with a vengeance but I must admit to having warmed to it quite recently after discovering it to be more horrendously streaky than just plain bad paying. My £12 or so of winnings were wager free but I decided to top them up with a deposit to take advantage of the 100% match bonus which also came with a "second chance" by way of another 100 free spins that could be played on any NetEnt game.

Whilst I didn't manage a win using my deposit or match bonus, the 100 free spins I received were again wager free as are all free spins at this casino - a huge plus, I think - so when I won over £70 from my free spins I decided I would request a withdrawal which left me £20 up on my session overall and very happy with my evenings gaming! Hello! pay out quicker than most casinos too, they state "Instant" on their banking page but in reality around 4-8 hours seems to be the norm, with the odd request processed in under an hour if requested during the daytime.

The minimum withdrawal here is stated in the terms and conditions at £50.00 which I believe was correct when the casino launched but they have since reduced this to £25.00 which I think should be low enough for all but the lowest rolling of players. Nevertheless I do believe that if a casino is willing to accept a deposit of £10 they should be willing to pay out as low as £10 as well.

Also, whilst it's not a huge problem by any means.. why on earth is it called "Hello! Casino" ?! I wonder if this name somehow makes more sense to people outside of the UK but here this name is a source of bemusement more than anything else!

Message
Hello Casino
9 years ago

Hi,

Thanks for writing this extensive review. We're very happy to hear that you enjoyed playing at Hello Casino :-)

Cheers,
The Hello Casino Team

fb_1163926686980517
9 years ago
5

Good website with good games! Easy to find games what you want to play.

Customer support replies in short time.

HelloCasino does not offer fast withdrawals. If you choose withdraw your money then you should take into account, that first you need to wait about 48 hours after your money directed to payment department (after it will take more additional days according to your payment method). Bad is, that there is no way to fasten this process - ever you write to support and ask to short the 48 hour period, this is not possible.

Moreover, during this 48 hours time you can cancel your withdrawal(s) and play with this money again (and may lose it). Only option to keep your money, is wait for 48 hours + days which takes payment from Hello to your bank and use the "cooling off" method (example, for 2 days you disable your login to this casino).

Message
Hello Casino
9 years ago

Hi,

Thanks for reviewing Hello Casino. Happy to hear that you enjoyed our games!

Cheers,

Willem
Hello Casino Affiliates

Afi4wins
9 years ago
5

Once upon a time, not too long ago, I was really enjoying my time at Thrills Casino, but 1 year after that, I was no longer allowed to play there anymore. That was very frustrating indeed, and so, in search of a replacement, I then came across another similar one, and this was Hello Casino. Oh boy! I was so glad to have found it and I soon signed up after reading up on the promotional terms of its Welcome Package offer. I just couldn't refused it - all free spins are wager free - just as at Thrills Casino where I got booted out. My happiness was short-lived!

Eager to start playing, I deposited some money and took up the Welcome Package offer to earn my 50 wager-free spins. I got really frustrated when no free spins were credited into my account, and when I checked with their support, I was informed that players from my country were not eligible for any wager-free spins. That got me really really hot, being denied of such benefits yet again, so then I played off my deposit to zero balance and I logged out, vowing never to return again. I keep receiving emails from the casino that I have a no-deposit $10 bonus waiting in my account, but I was still burning hot, didn't want to take it up, then I 'spam'-med all emails from Hello Casino! About 1 year later, the heat was gone, I was cool, and so I contacted their support again, got back in, and played off that reinstated $10 bonus. Happy for a very short while, yet again...because I won nothing. Damn! But the good thing is, I am now eligible for those wonderful wager-free spins, so I made another small deposit, got some free spins too, but won nothing yet again. Sigh. Maybe the next time?

Hello? Hello? Are you still there Hello Casino? Since that last deposit, more than 1 month ago, I have received zero promotional offers in my mailbox, even though emails from the casino have since been unspammed. What is actually happening here, I keep wondering to myself. Did the casino later realised that I am still not eligible for any wager-free spins? Or what? I have absolutely no idea and I am still in the dark. Until I can get some confirmation from the support people, I am reluctant to make any new deposits. So Hello Casino is nothing more than a decorative item now on my display shelf! Will it ever come back to live? I may or may never know!

Message
Hello Casino
9 years ago

Hi Afi4wins,

Our apologies for the fact that you didn't receive any promotional offers in your mailbox the past month.

If you can pm me the username you registered with on hellocasino.com then I will look into this issue and make sure you will receive promotional offers again shortly.

Kind regards,
Willem
Hello Casino Affiliates

LeoDubbed
9 years ago
9

The only only online casino that greets you whenever you visit them. Pretty smart name if you ask me. Whenever new casino arrives I always google them first and if you are lucky you will find a great exclusive regarding welcome bonuses. For instant I found this casino's exclusive somewhere. They were and still are offering 100% deposit bonus plus 100 free spins on NetEnt game of your choice and the winning from the free spins are wager free but max cashout of the winning from it is €150, however the max cashout is not apply if you keep playing with your deposit money, in other words max cashout will be void.

There are various Hello casino's welcome bonuses on the internet. 50 free spins no deposit required, €5 no deposit required but personally I like the 100% + 100 free spins bonus because it makes the wagering for the 100% bonus easier to complete.
Hello casino has a lot of games from various providers like NetEnt, Nyx, Leander, Quickspin and a few more.

Like I said before, if you choose the 100 free spins bonus it's hard no to win. You will always end up with withdrawing your winnings, I know I have. My first deposit was €10 and my first withdrawal was €200, this way I have placed Hello Casino on my top 10 regardless their withdrawal time and limited games. To make my long story short ; A classy casino with the best welcome bonuses which I will play for a long time period. Well done Hello casino.

P.S. I haven't see any complain against this casino, so this means something, right?

Although they have plenty games I am kinda disappointed because they do not have Microgaming games and a limited Quickspin slots. Also NetEnt's Frankenstein is not in their list which is really a shame because I really like the game.

Beside limited games I find the withdrawal time could and should be faster. I don't mind waiting a few hours but in that time frame it is very attempting to reverse the withdrawal just because winning is addictive.

Further more I simply do not like that some games are only playable for UK residence players, for example : Red Baron, Zorro etc.

Message
winningfly
9 years ago
8

Hello casino I tried few times, and first time I tried this place with no deposit freespins. They have an offer 50 freespins without wagering requirements on twin spin slot game, I won awesome amount from my 50 freespins - 85 euros, which I requested to withdraw. I was required to make small deposit to activate Skrill, but after it was done - there was no any problems for me.

Hello casino website looks great. I did not had any complaints about it. Also I like their selection of games, there is games from Netent, NYX, Thunderkick and others. it is just awesome, because iIlove all this softwares, and it was a lot of fun to me to play in this casino with each of my deposits.

I have spoken with Hello casino customer support couple of times, and it was in live chat. Looks like their live chat support working 24/7, and it was a lot of fun for me to speak with them, because they always post smiles, and looks very friendly and kind.

Bonuses and promotions are regular, and there is different kind of offers. Sometimes it is freespins offers, sometimes it is reload bonuses, also they have weekly cashback offers. Generally casino using very good amount of bonuses and promotions but unfortunately there is not so many offers to be really happy. I am really willing to see more and higher reload bonuses from this casino, and probably better freespins offers.

Withdrawals and verification is fast. I had only one withdrawal from this casino, and it was from my 50 freespins without deposit. I have just requested withdrawal, and it took for me about 1 hour to get verification request. Documents was approved in couple of hours, and after that few more hours and money was on my Skrill. In total it took less than 12 hours, and it is for sure such speed which I will be happy to see from all online casinos.

I rate this casino with 8 stars.

Higher reload bonus offers would be great addition to this online casino.

Message
Johnajax
10 years ago
8

I opened account here maybe six months ago. I don’t remember exactly when but I know that they were offering 50 free spins and I take advantage of that. When I opened my account I contact customer support via live chat and they add me my free spins on twin spin slot. I earn about 5-7 euros on that free spins, than played a little boom brother and roulette and I had about 80 euros, so I decide to cashout that. I deposited 10 with Skrill and ask for cashout and than the best thing ever happened to me, I was very surprised. They send me money which I earn on free spins without asking me to verify my account with my documents. This is the first time that happened to me.

And since that I adore this casino. Since that I deposited a lot of times and cashout and never had any problem and if they ask me for document I will be happy to send them. And every cashout was very quick, within 24 hours in most of cases.
Their site is also cool. Nice and modern look and it is very nice to play here. They don’t have a lot of games and you can easy find what you want to play. Interesting Net Ent slot always attract me and almost every time when I deposit money I play that games. They also have great customer support, they are available via live chat I think 24/7 and they are very kind and helpful and that is all that customer support should be : )

So this is one of the best “new” casinos (I think that this is new casino because I didn’t hear for them until this promotion) and this is one of few new casinos which are safe and reliable and I can trust them. I will give 8 stars for this great casino and I hope that they will improve game selection, involve more game providers and interesting games.

Message
Hello Casino
10 years ago

Hi John, thanks for your positive feedback.
Hope you keep enjoying our casino in the future!

LilianInThaHouse
10 years ago
8

I really do not remember when I have joined this online casino. Probably a few months ago but until today I have not played in it. The reason I made a deposit in this casino is the welcome offer of 200% that came from the casino to my e-mail. So, Hello casino offered me a 100% welcome bonus and a bonus code with 100% more.

It was necessary to contact the live chat and get an additional 100% on the welcome bonus. I do not know does their live chat is available 24 hours every day but at the moment when I contacted them it was available.

I have to say something about the look of their website. Their website is just to my taste. It is clean and without too many details and I really enjoyed in the easy navigation.

The wagering requirements for this bonus are 25 x the bonus which is very convenient. All in all a very good bonus offer. They have in offer games from a few software providers such as: NetEnt, Betsoft, Aristocrat, Leander, Qiispins. The offer of games that you have here is really impressive.

I made a deposit of 25 euros and I got 50 euros bonus. Unfortunately I didn’t have much luck. It took me about 2 hours to lose all the money. I had some decent wins on Starburst and Lost Island but most of the money I lost on the Blood Suckers. Blood Suckers is a game that I play often lately with a lot of success, but not this time. What else can I say about Hello Casino? The minimum deposit, if you choose some of the E-wallets, here is 10 euros but on the other hand the minimum amount for withdrawal is 25 euros. This is the only thing I do not like about this casino because I think it is unfair and that the amount of the min deposit and the min withdrawal should be equal.

Good casino and for Hello I give 8 out of 10 stars.

Message
zerooo
10 years ago
8

Hello casino is powered by 1x2Gaming and NetEnt software. I decided to join them after I saw their welcome bonus. They offer 100% match deposit and the bonus must be wager 25 times before you can withdraw it. The minimum deposit for this offer was just 10€ so I decided to claim it.

After I created account I made deposit of 20€ and received 20€ bonus. I tried open DOA but i saw that my balance on that game was 20€ not 40€ like I had it on my account. Well later I tried live chat support, the support are different than at the other casinos. Here you can add new ticket and you need to wait until they response. After 10 minutes I received the answer that I can't play DOA with the bonus, so I opened game Twin Spin. I did not won anything on it, so I changed it. I opened Aliens but after I made few spins I saw that this game pay poor with that bet, so I tried to raised it. I couldn't get any free spins to win something big and in the end I lost all the money. Their website is ok, they offer a lot of deposit options and the minimum deposit amount is just 10€.

I think this is casino you can trust. They have good rating, they don't have any complaints at all and I think this tells you a lot. I didn't have any problems at this casino. I am sure I will make another deposit in the future to try my luck one more time here.

I didn't liked that they don't have search box for the games. After I lost my money I didn't get any promotions from them on my email. I thought they will offer me some more bonus to claim or free spins on some games. Or maybe I didn't check subscribe when I registered. I'm not sure about this.

Message
Hello Casino
10 years ago

Hi zerooo,
Glad to hear you liked playing at Hello Casino and that you think we're a trustworthy casino.
The search box for the games is back by the way :) Hope to have you back playing in the casino soon!

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