Royal Panda Casino - Withdrawal not credited to bank account

Dear SAND1205,

We're saddened to hear that your experience at Royal Panda hasn't met your expectations.

We're sorry, but we're unable to locate the account matching your details (SAND1205) and we haven't received your username from Askgamblers yet.

Could Askgamblers provide us with this customer's username in a private message so that we may check his case with the relevant department?

Kind regards,

Royal Panda

Dear Royal Panda Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear SAND1205,

We process all withdrawals within 24 hours. Once the withdrawal has been processed from our side, it may take from 1 to 5 working days for funds to be credited to the bank account.

We’ve checked your account and noticed that your withdrawal of INR 30,000 was reversed due to the bank’s internal policy and therefore your funds were credited back to your Royal Panda account on the 16th May at 09:24 AM CET. Our customer service also sent you an email about that.

We kindly recommend you to choose Skrill/Neteller as your withdrawal method, however, your e-wallet account will need to be verified first. If you wish to receive further explanation regarding your reversed withdrawal, we advise you to contact your bank accordingly.
We apologize for any inconvenience caused.

Kind regards,

Royal Panda

Dear @sand1205,

Please confirm if there are any updates. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.