WestCasino - Delaying my payment of 100Euros

Hello Teemu,

Greetings from WestCasino!

I have checked and at the moment your account isn't verified.

Keep in mind that in order for a withdrawal requests to go to the processing queue, your account needs to be verified first.

From what I see you still need to provide a residential address for your account (post restante addresses are not accepted) along with a proof of address (this needs to be an utility bill under your name, issued in the last 3 months) and a bank statement in pdf format showing the deposit made to our casino.

After you provide the requested documents and your account is verified the withdrawal will go the queue and from there it will take up to 5 business days for it to be reviewed.

For any additional information feel free to reach out to our customer support team which is available 24/7.

All the best,
Eduard

Hi, That's my address right there. And the documentary I put on you was 1 month old. If you could take care of those things someday :) If you look, then everything you need will appear in that pdf format and yet you have discarded it

I opened this document which you rejected. I see day, time, own name and bank logo :D but u declined this.... Very nice site :D

Hello Teemu,

For the address verification you need to provide a residential address, not a generic one provided by the postal service.

I see that you were already informed of this on Live Chat and have provided a new address and document to back it up.

Once the finance tam completes the verification process you'll be informed by email.

Let me know if you need help with anything else!

All the best,
Eduard

Hi, And now let's see how long it will take again with the withdraw. If a player can’t wait more than a week with these things, then I really don’t recommend playing here. You say ¨This is a really fast site¨. But more than a week of waiting, I think is not really fast. In other words, I would believe that the withdraw has been approved no later than Monday next week.. FINALLY :)

Hello Teemu,

I have checked and your account is now verified.

Once the withdrawal will be reviewed you'll be informed by email.

All the best,
Eduard

but when will this miracle happen? I've been waiting for this 10 days:) I suspect this has not been dealt with quickly. or if this is an idea of ​​fast processing, I don't even want to know what is slow processing then.

Hello Teemu,

I have checked and can see that our finance team has already checked it and informed you via email.

They returned the funds as you didn't wager the deposit you made.

Please keep in mind that you are required to wager a deposit made at least once before you are able to withdraw from that deposit:

9.9. In order to make a withdrawal, all players must play through (wager) all deposits at least once prior to making a withdrawal.

All the best,
Eduard

When I deposit for you with that bonus. i asked your customer service representative if there is a 0x wagering in the deposit and bonus? and to this she answered ¨yes¨. Admittedly, I've noticed that your customer service is really bad. it seems that they themselves do not know the answers to things.

Hello Teemu,

Our casino requires that you wager each deposit made at least 1 (one) time. This is not related to the bonus you claim, but a general requirement of the site.

For example if you deposit EUR 20 you will have to wager at least EUR 20 before you are able to withdraw your winnings from that session.

If you claim a bonus for your deposit then the wagering requirement will depend on the offer you choose. If you claim a standard offer then the standard wagering requirements will be added to your deposit and bonus claimed. If you choose a no wagering deposit bonus offer then you will only have the requirement to wager the deposit 1 (one) time as mentioned before.

All this information can be found in the terms and conditions of the site which you accepted when registering your account. They are available for you to read at any time.

Regarding our customer support team, I can see that you asked about this yesterday and the correct information was provided to you.

All the best,
Eduard