WestCasino - Delayed payment withdrawal

Hello Sondre,

Greetings from WestCasino!

I am glad to see that your gaming sessions with us were lucky and you accumulated a nice win.

I have checked and from what I see our Finance team has informed you that they aren't able to process the withdrawal using the payment method you have chosen. This is due to a technical issue on that payment provider's end, for the currency of your account. As of this date they haven't provided an ETA on when this issue would be fixed.

As such I can see that they have advised you to use an alternative method available in your cashier.

You can simply request a new withdrawal using that method and our Finance team will handle it shortly.

Thank you for your understanding,
Eduard

Hi, There

It sounds frustrating and weird that you instantly can receive my money and after not pay me!!

After that being said, I tried the new payment method it isn't working.

Could we fix the solution by paying me to my personal Iban..You unlocked a new payment method for me already it is not working please let me withdraw to my iban to have the issue resolved.

Thank you.

Hello Sondre,

Thank you for your reply!

You can only use the payment methods that are available in your cashier. If a method doesn't appear there it means that it is not available for your jurisdiction.

You will have to request a withdrawal using one of the additional methods available to you and our finance team will handle it shortly.

All the best,
Eduard

Hello,

I was very happy to see that you paid first pay out for 1810€ to my mifinity account.

We are one step closer now.

Thanks

Hello Sondre,

Glad to hear that everything worked out!

All the best,
Eduard

Dear @mrdre1ven,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello AG,

Still they only paid 1810€, because they have a weekly max withdrawal amount.

I don't think it's good to close this case yet. Keep it open please.

Thank you

Kind regards,

Sondre

Hello Sondre,

I have checked and you don't currently have any pending withdrawal requests.

If you wish to withdraw more funds from your casino account balance you will need to place a withdrawal request from your casino account.

Once you do so it will be reviewed by our Finance team within the timeframe mentioned in the terms and conditions.

All the best,
Eduard

Hello,

I tryed to make a new withdrawal, but you must open the limits for me again first.

When can you do it?

Hello Sondre,

Thank you for your reply!

The weekly limit resets automatically.

From what I see you have already placed a new request on your account.

All the best,
Eduard