I got to play at west casino and got really lucky! I won 17.000 euro!! Everything seems fun and fine. I got my documents verified. Supposed to get paid out 3 weeks ago. The support keeps telling me everything is alright.
I lost faith in the casino, nothing has been paid so far. I tried to talk with the support every day. It’s like going into a loop.
I hope AG will help me sort this situation out because of this disappointing casino experience! I never won so much money in my life. Now I am not getting paid :( Their rating is a 7 on AG so they might be helpful here. Hope you can help thank you AG.
Please see attached my withdrawal date and some email history.
Ps. They keep sending me emails that I need to play more for a faster withdrawal. This is pretty tempting but I like to get paid first!
Looking forward to hear from you.
< Full name removed >