新着情報
新着情報

Wazamba Casino - The casino doesn't close my account and are allowing me to deposit

未解決

苦情情報

係争中のカジノ

ワザンバカジノ

€ 5000

1ヶ月前

I have played on this casino.

After losing a lot of money I saw I have a serious gambling addiction problem.

I contacted the casino and requested an immediate closure of my account this was on January 23.

They said they will close it .

However they didn't . what ensued is me depositing 5000€ .

I demand to have this amount returned to me asap as they violated the casinos terms .

AskGamblers
1ヶ月前

Dear Wazamba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
3週間前

Dear all,

This complaint has been reopened as per Wazamba Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

3週間前

Dear Ed18362

Thank you for your patience.

We're deeply sorry for the inconvenience caused. Rest assured, we're taking immediate action and your request is being checked with priority we would get back to you as soon as we have any news from relevant department.

Best Regards
Wazamba Team

3週間前

Well I’m patiently waiting nearly 2 weeks for your reply .
I’ve emailed you multiple times with not a single reply .
Sad the only way to see even something similar of a response on this site .
Thanks Askgamblers for bringing wazamba to the table !

2週間前

Dear Ed18362

Kindly be informed that we had contacted you on email .

Best Regards
Wazamba Team

2週間前

yes indeed you have . however i straight away replied . and now I'm waiting over 24 hours for a reply

AskGamblers
2週間前

Dear Wazamba Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ワザンバカジノ 苦情

  • 27 / 34 解決済み
  • 2日 平均レスポンス
  • 6日 平均苦情ライフ
  • 3,514 USD 平均額

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