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Wallacebet Casino - KYC verification twice and then delay of the payout of 800 EUR

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係争中のカジノ

ウォレスベットカジノ

€ 800

buddhamonk オーストリア
6ヶ月前

I verified my account using the verification tool on the website and was verified on Fri 11/22/24. I made several deposits and then won around €4,000. Then I made a withdrawal request of €800. The next day I had to send the documents and more via their KYC email again. That lasted until November 28th, 2024 and then I was verified again.

I proceeded to make my withdrawal requests of €800 again on 11/28/2024.

I have emailed both KYC and support regarding the withdrawal. The support did not provide any precise information about when the payment would be made. This is a typical stalling tactic so that you lose your winnings again during this time.

Check out the screenshots I have attached including emails and withdrawal requests.

6ヶ月前

Dear all,

We would like to inform you that the withdrawal request submitted on 28/11/2024 (of €800) has been successfully processed on our end as of 01/12/2024 via Skrill.

Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
Wallacebet team

buddhamonk オーストリア
6ヶ月前

It's the same game over and over again with customers who win. None of the 25 people who only reported here understand why this casino has such a high value because of this deliberate delay so that the winners gamble away their winnings. Multiple verification and deletion of payouts and the deliberate lying of support in all areas should also be mentioned in passing. The €800 was transferred after a week with two payment attempts. Advise everyone to only play €1 at such casinos. There are much better ones. Thanks for the help from ASKgamblers. Otherwise I would still be waiting.

AskGamblers
6ヶ月前

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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