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Videoslots Casino - Withholding Winnings and Account Closure

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苦情情報

係争中のカジノ

ビデオスロットカジノ

£ 2500

投稿日 2023年9月21日

So I’ve been trying to get my winnings from Videoslots for over 1 month now. At first, there was compliant for a couple of days. I deposited £2500 and I won just over £10,000.

My account is fully verified, I have emails and screenshots which I will attach to verify this. For some reason they are now not letting me into my account or responding to my emails and I’ve tried live chatting them since on their website which I can’t get through to anyone. It’s a lot of money and it’s causing me a lot of distress now I could really use that money. I have done everything they’ve asked and followed all their terms and conditions yet they’re still holding my money. I hope you can help me get back the money that is rightfully mine. Also, they were going to let me withdraw £2500 and it was pending then they declined it after even telling me my account is fully verified. I will send you all the screenshots of all my engagements with them along with the emails I’ve sent to them to prove this.

I’ve just tried to attach all the files but it states 5Mb maximum. But I have like 25 images and 1 video to send you as proof. Can you let me know a way I can send them to you, please? Like an email address.

I can send them to you via my email address which is- <email address removed>

Kind regards,

Caleb

投稿日 2023年9月21日

Hello Caleb,

We can confirm that your account is currently temporarily inaccessible to pending internal security check review.

We apologize for the rather long processing time you have already experienced, and will do everything possible to try and speed the review along, so that you may gain full access to your account again.

Please note that we may need to call you directly, and note that our call will originate from a hidden number, so we ask that you disable any settings on your phone which may prevent receiving calls from hidden numbers.

You will be contacted once there are any updates available reading the review and account's status.

Kind regards.
Team Videoslots.

AskGamblers
投稿日 2023年9月25日

Dear Videoslots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

投稿日 2023年9月25日

Hi there,

The withdrawal was approved and paid out on 23rd of September.

The case is solved from our end.

Kind regards,
Team Videoslots

AskGamblers
投稿日 2023年9月25日

Dear @Caleb007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ビデオスロットカジノ 苦情

  • 34 / 39 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
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