Videoslots Casino - Take deposit from my bank but I didn't get and not get refund

Hi Pazeras,

Please send an e-mail with your username to videos­lot­ste­am@­vid­eos­lot­s.com and we'll investigate what has happened.

Note that the 4th of February was a Monday and deposits made during that previous weekend may not have been taken from your account until Monday.

Best regards,
Team Videoslots.

Dear Videoslots Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Hey guys,

We have moved this discussion to e-mail currently, will update once we have it resolved.

Best regards,
Team Videoslots.

Dear @Pazeras,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.