Video Slots Casino - Serious troubles cashing out

I've won $400. I'm trying to cash out. But can't as I used my friends bank card in my account. They say you are not allowed to deposit with another persons bank card but in my defense how is it I'm able too, if I'm not allowed? even through many emails and disagreeing I sent all required photo I'd and photos of his bank cards. And even got him to do a video saying that I was allowed to use his bank cards instead of letter they also saw and acknowledged but said I needed to produce more info. the owner and name on the bank cards and photo I'd is same person as in video if they check the photos and video together .. Same person. I'm unhappy as they have acknowledged I have sent required information but keep pressing for the same info, but in different format and to get stamped by a notary. I'm all for establishing truth and rules involving money and bank cards but when the OWNER SAYS ON VIDEO 'it's ok' how can that not be good enough in all aspects including legal ? Videoslots says they still need the documents I sent in emails to have been 'notarized'.
I say this is not fair. I understand why the rules put in place but can't understand that if the point of the notarization is to prove who's bank card it is and that they gave permission in written form then how can a video of same info not be good enough????

The original emails posted by the player have been deleted for containing sensitive personal information as well as being a mile long and literally impossible to follow.

Hi,

We need documents for you to be able to make a withdrawal. The specific documents we need are these: Copy of the credit cards you have used (please note that you need to cover the middle numbers so that only the first 4 and last 4 digits show), a note where the owner of the credit cards confirms that he/she allowed you to use the cards and also a copy of the card holders ID and address.

Best regards,

Philip

The notified stamp on already sent documents is too see person matches cards. Well you saw him with video. Are you blind. Legal covered. But you still won't because you guys choose to not because of your policy because who writes me??? I think it's you who's saying that's why I can't issue you your CASHOUT. So again I ask please give me my won CASHOUT that I got from your cash back rule that you gave me on a needing verification account that I was able to also deposit on but gets blocked when I try only to cash out please. If you can't see that in simple you needed to know it was fine for me to use his card it was you saw it as he said it on video and you saw it. The documents sent. As the card is mine. There's no other problem but you finding ways to make it harder and harder to get what I won. I'm angry at your lack of understanding and unreasonable attitude help and no care towards a member of a place that said they cared.

Hi,

To be able to make a withdrawal you need to upload the required documents on your account.

Best regards,

Philip

Dear @fb_10­153­507­220­818767,

Any updates regarding your complaint?

Have you already sent the required documents to the casino ?

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.