On June 17th I requested my account closed and full balance sent to my skrill account due to severe gambling issues.
The casino refused to send the full amount and said they would instead let me withdraw 500 euros week. I agreed. They locked deposits on my account but still allowed me to play if I wanted to (warning sign). *Note the email sent on the 20/06 the agent specifically states they will refund the remaining balance!
Each withdrawal took 10 days to process and then I was not allowed to request a new withdrawal for 7 working days. Meaning I have only managed 1 withdrawal per month.
My recent withdrawal of 500 euro took long than the 10 days. When I emailed to check I was told I had reached max cash out and could not request anymore (see evidence). I explained the term they refer to says this is only applicable if lifetime deposits are 500 euros. Mine have been 600 euros.
When I conveyed this to the support they said my last 50 euro deposit did not count and the winnings are from my deposit of 250 euros. I think at this point the agents maths had gone wrong and they thought they had caught me out as they thought 300 euro plus 250 euro equalled 450 euro. It equals 550. When I responded and said the 250 euro deposit put my lifetime deposits to 550 euros they stopped responding. My ticket has been closed and my account has now been blocked as I stated I would be contacting you.
Unfortunately it appears the casino is simply attempting theft and also operates with no license.
All evidence has been attached or emailed to askgamblers.
There is 1500 euro left in the account
Thank you
