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Tournaverse Casino - Withdrawal of 709 Euros not send

解決済み

苦情情報

係争中のカジノ

トーナバースカジノ

€ 1735

投稿日 2022年10月22日

I made 100e deposit 14-10-2022 with 100% bonus. I managed to recycle bonus and made made my first withdrawal attempt 15-10-2022. Same time I send required documents for KYC-process. Some of those documents were not approved so I had to send newer documents. Those were approved little bit later. For some reason they still wanted some documents of my deposits from their sister sites. Well I send those too. During these document wars my first withdrawal was denied due to unfinished KYC process. I waited a day and logged in to my tournaverse account and checked KYC documents. All four of them were accepted. Then I made my second withdrawal attempt (709e) 18-10-2022.

Tournaverse casino promise to process payout requests within 48 hours. It has taken much more than that and withdrawal status is still pending. I have contacted them several times by email. All the times answers have been the same generic patience, patience and patience nonsence with various "people" like Joey, Angie, Luke and Rose.

投稿日 2022年10月24日

Dear NEBULAF1,

We are sorry that you needed to post this complaint and that your withdrawal request was not processed on time.

It's something we have checked with our relevant department and we are happy to inform you that your payout has been processed now and it should be visible on your bank account in up to 2 working days.

Best regards
Customer Experience Team

AskGamblers
投稿日 2022年10月26日

Dear @NebulaF1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

トーナバースカジノ 苦情

  • 3 / 4 解決済み
  • 1日 平均レスポンス
  • 4日 平均苦情ライフ
  • 1,418 USD 平均額

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