I made a withdrawal of 150 euros on September 10th, 2024, and according to Tournaverse Casino, it was processed the next day.
However, I never received the money. I have since been in a really slow email exchange with the casino (it usually takes them 3-4 days to reply) One month later from the original withdrawal, I still haven't received my winnings.
The answers I have been provided about the delay come down to vague statements about how they are looking into the matter, but I have not received any concrete updates on when I'm going to receive my winnings.
In my opinion, I have been really patient, and I am disappointed with the experience on Tournaverse.
I have never made any complaints against any casinos, but this time I feel forced, because my withdrawal seems to go nowhere, and the customer service gives vague unhelpful answers.
