Stake Casino - My payout not received

Dear Sir/Madam,

We would like to address your concerns and reiterate the information already provided to you by our team.

Firstly, it is important to clarify that the Euro Promotion started on June 6th, and the two bets in question were placed on June 19th. Additionally, on May 14th, more than 30 days before these bets were placed, you received an official email from Stake. In that email, it was clearly stated that you are no longer eligible to participate in any promotions.

Given this information, you are not entitled to receive any benefits from these or any other promotions.

We appreciate your understanding and cooperation in this matter.

Kind regards,

Dear Stake Casino,

The AskGamblers Complaint Team is kindly asking you to provide email from 14th of May where it is clearly written that the Player is no longer eligible for the promotion in question.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Complaints Team,

We have sent you an email with all the relevant information.

Kind regards,

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.